Patient Concierge Representative | Entry Level | Bilingual Spanish (preferred)Location: Alpharetta, GA
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
About UsWe're excited to welcome a positive, upbeat, friendly, and motivated full-time BilingualPatientConcierge Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
The ideal Candidate- Compassionate, detail-oriented, and adaptable
- Comfortable in a fast-paced, team-driven office
- Can-do attitude
Key Responsibilities- Answer incoming calls and emails promptly and professionally
- Make daily outbound calls to schedule patient appointments per clinic protocols
- Document all call interactions according to standard operating procedures
- Assist in resolving customer complaints with the support of the Customer Service Manager
- Enter new patient information into the practice management system
- Update existing patient records
Required Qualifications- Bilingual in Spanish (preferred)
- Previous customer service, call center experience is a plus
- Strong interpersonal, communication and organizational skills
- Customer service oriented with a professional demeanor
- Reliable, organized and collaborative team player
Benefits- Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
- Employee discount
- Paid Time Off (PTO) and Paid Holidays
- Opportunities for professional growth
Dental experience is highly preferred
Pay is based on experience
Are you willing to consent to a background check including a criminal record check, employment, and education verification? |