Patient Clinical Specialist II

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Clinical Specialist II, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21^st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

Essential Duties and Responsibilities of a Patient Service Representative

• Greets and registers patients in a friendly and service-oriented manner.
• Obtains proper insurance and patient information, collects signatures, and ensures accuracy and completion of necessary documentation.
• Verifies and updates patient/physician/insurance changes to ensure proper billing.
• Collects and records and ensures proper handling of co-pays and fees.
• Answers and transfers incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments, and notifies staff of changes when necessary.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data for the appointment, and requests prior imaging as needed.
• Gives patients appropriate orientation for preparatory and safety protocols.
• Respond to patients' questions and concerns and refer to supervisors when necessary in an expedient manner.
• Maintains awareness of the temperament/mood of patients in the lobby to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates appointment delays in a timely fashion and offers to reschedule in circumstances where delays could be significant.
• Coordinates with the back-office staff for timely and effective care of patients.
• Obtains proper authorization and identification before release of confidential medical records.
• Uses clerical skills (e.g. filing, organizing, processing incoming mail, etc.).
• Provides management with reports and logs when required.

Essential Duties and Responsibilities of an MRI Technical Aide

• Takes accurate patient medical histories with MRI safety and records information into patients’ medical charts and/or electronic medical records systems for patient flow and accurate encounter documentation.
• Accurately maintains and records patient communication during exams.
• Stocks and maintains all supply levels for assigned area; orders and restocks following site guidelines/protocols.
• Support technologists with procedures as needed, including setting up coils, scheduling maintenance, and/or cleaning the MRI suite, and other duties as assigned.
• May administer oral contrast to patients and provide instructions as needed under the direction of a technologist.
• Comply with all HIPAA, confidentiality, and safety guidelines for a laboratory / clinical environment. Ensures appropriate personal protective equipment (PPE) and exercises universal precautions when dealing with all patients and exams.
• Maintain a clean, safe, and compliant MRI control room space. Decontaminate equipment, coils, and exam/control room using the designated products and procedures.
• Respond to requests and questions efficiently, effectively, and positively.
• Handles upset or irate individuals professionally and courteously.
• Remains aware of appointment delays and schedule changes and regularly communicates to the front desk team and/or Site Management.
• May burn CDs as indicated.
• Report any equipment malfunctions to MRI Steering Technologist and Site Manager.
• Assists in the performance of QC, including daily visual checklist and weekly QC.
• Accurately and correctly positions patients for exams, including placement of coils.
• Assist with completing all patient screening documents and scan them appropriately.
• Assists with lifting and transferring physically challenged patients to and from exam tables
• May remove and properly dispose of IV catheters, bandages, and puncture sites.
• Provide any discharge instructions in conjunction with the MRI Steering Technologist.
• Communicates effectively with the MRI Steering Technologist.

Essential Duties and Responsibilities of a DEXA Technologist

• Performs high-quality DEXA (Bone Density) and diagnostic radiographic services (limited to chest, extremities, skull, and torso-skeletal) on patients within the legal scope of licensure.
• Monitors patient's well-being during exams; recognizes patient discomfort or medical problems and takes appropriate action.
• Responds to physician questions regarding exams.
• Greets incoming patients and visitors.
• Coordinates with office staff for timely care of patients.
• Cross-trains and helps as needed with patient registration, as a Technologist Aide, and/or in other departments.
• Operates imaging equipment correctly.
• Positions patients correctly.
• Explain the radiology procedure to the patient before performing the exam.
• Immobilizes the patient as necessary.
• Practices radiation protection.
• Evaluate radiographs and/or DEXA scans for technical quality.
• Maintains patient records and filing system.
• Prepares supply orders and forwards them to the radiology technologist.
• Maintains equipment and keeps work area clean.
• Produces high-quality diagnostic images and /or bone density scans on time while providing excellent patient care.
• Treats patients and customers, including family members or care providers who may accompany the patient, with courtesy, professionalism, and respect.
• Understands and uses the equipment's scales, field of view, gain, voltage, amps, and other adjustments and factors to produce high-quality images and/or DEXA scans.

If You Are:

• Graduated from the ImagingWorks program and perform duties as a Patient Service Representative, MRI Technical Assistant, and DEXA Technologist.  This position will play a vital role in the assigned region and assist in coverage at the home location and as assigned across the region.  
• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Must have graduated from the ImagingWorks Intern program
• Must have a valid and current Basic Life Support (BLS) certification
• Must have a valid and current California State DEXA license
• Must have one of the following: a high school diploma or general education degree (GED)
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communication skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.
• Must be willing to drive to other Imaging Centers as directed by management
• Must have a valid Driver’s License in good standing

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range$23.00-$24.00 per hour