Company Overview:
Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!
Job Description Summary:
Under general supervision of a licensed provider, as a Patient Center Scheduling Coordinator, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.
This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Scheduling Supervisor. This position's primary location will be at the Administrative Building in Lawrenceville, GA
Responsibilities:
Maintaining vocal composure, answering and directing calls to respective departments
Scheduling/rescheduling patients depending on need, availability and urgency
Informing callers about our providers, service and practice locations
Assist and navigate patients to the correct facilities using mapping resources
Updating patient information on electronic medical records system
Translate and assist patients by addressing needs
Following all company policies on patient services standards
Skills And Abilities:
Must be personable and detail oriented as a representative of the practice while callers rely on proper information
Excellent verbal and written skills for proper documentation of encounters.
Work well under pressure in a fast-paced environment
Bilingual candidates encouraged
Education And Experience:
Background in using EMR software preferred
1 year of call center experience preferred
1+ years' experience in healthcare preferred
Previous experience with eClinicalWorks preferred