Patient Care Supervisor- Women's Health Practice
Location: Chicago Heights
Pay Range: $23-$25 per hour
About Aunt Martha's Health & Wellness
Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best-provide healthcare and wellness services to those who need them most.
Position Overview
The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care.
Reporting to the Health Center Administrator, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.
Key Responsibilities
Clinical & Patient Care
Deliver exceptional customer service using the AIDET model
Ensure proper screening and triage of walk-in patients
Communicate clinical concerns to providers and leadership
Assist with patient registration and check-out as needed
Maintain high standards of infection control, medication administration, and procedural support
Supervision & Team Leadership
Supervise and support Medical Assistants in daily operations
Develop and manage daily staff assignments and workflows
Complete onboarding for new hires within 90 days
Conduct annual competency evaluations
Mentor staff to support growth, performance, and retention
Operations & Coordination
Manage real-time patient scheduling and clinic flow
Partner with Patient Experience Supervisor on claims, supplies, and equipment needs
Ensure all claims are closed and submitted daily
Coordinate equipment maintenance and vendor services
Support monthly Joint Commission documentation and compliance
Administrative & Compliance
Communicate policy and procedural updates to staff
Attend required trainings and complete Core Curriculum
Perform additional duties as assigned
Compensation & Benefits
Competitive hourly pay: $23-$25/hour
Health, Dental, and Vision Insurance
Life & Disability Insurance
Paid Time Off (Vacation, Sick, Holidays)
Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts (cell phones, restaurants, and more)
Qualifications
Required
Certified or Registered Medical Assistant
Prior supervisory experience
Women's Health experience
Additional Requirements
Valid driver's license and current auto insurance
Ability to work evenings, weekends, and some holidays
Flexibility to travel between clinic locations as needed
Equal Opportunity Employer
Aunt Martha's Health & Wellness is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.