Patient Care Specialist II - Ambulatory

Patient Care Specialist II- Ambulatory 

Pinnacle’s Voice: A Tale of Transformation & Recovery 

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” 

-Patient, Pinnacle Treatment Centers 

Position Overview: As a Patient Care Specialist– II of Ambulatory Services (PCS-II AMB), you are an n active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment. In addition to foundational patient care responsibilities, PCS-II teammates consistently model best practices and support PCS-I teammates through peer-based skill instruction, guidance, and encouragement. 

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. 

1. Variable Pay Structure:Competitive compensation based on experience, education, and licensure. 
2. Defined Career Pathing:Clear advancement opportunities through our Residential Aide Tier Program. 
3. STAR LRP Eligibility:90% of our facilities are eligible for the Student Loan Repayment Program. 
4. Continuing Education:Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. 
5. Paid Time Off:Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. 
6. Diversity, Equity, and Inclusion Initiatives:Be part of a workforce that reflects the diversity of our patient population. 
7. Schedule Flexibility:We offer flexibility to accommodate different schedules and preferences. 
8. Merit-Based Increases:Opportunities for merit-based salary increases to recognize your contributions and growth. 

Qualifications:  

• High school diploma or equivalent.  
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).  
• Minimum of one (1) year of experience in a similar position in a behavioral healthcare setting. 
• Basic knowledge of addiction and recovery process. 
• Valid driver’s license in state of employment.  
• CPR/MANDT certification – training provided locally and updated as required. 
• Ability to travel up to 30% in local area 

Preferred: 

• One and a half years’ (1 ½) experience working in a behavioral healthcare setting.  
• Addiction training certificate as offered by the state in which the facility operates 
• Intermediate knowledge of addiction and the recovery process. 
• Strong computer skills 

Responsibilities: 

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism. 
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.  
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team. 
• Assistwith the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.  
• Facilitatepatient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation. 
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observingdrug screens, and administering heat treatments 
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.  
• Monitorpatient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.  
• Maintainreadiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan 
• Ensure timely, accurateEHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards. 
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement. 
• Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities. 
• Assistwith the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice. 
• Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team. 
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings. 
• Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures. 
• Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns 
• Perform all duties in alignment with CARF standards to support continuous accreditation 
• Support the development of PCS-I teammates by providing guidance, answering questions, and assisting with skill-building and role acclimation, promoting understanding of policies, procedures, and available tools that support effective patient care. 
• Model best practices in all areas of patient care, documentation, and communication, setting a consistent example of professionalism, compassion, and ac 
• Foster a positive and collaborative team culture through respectful, solution-oriented communication and a commitment to shared goals 
• Maintain ongoing, current, and required training for best practice service delivery.  
• Perform other duties as assigned 

Join our team & Start Saving Lives Today