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Patient Care Specialist I

Vera Whole Health WA PC

Nevada

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JOB DETAILS
SKILLS
Administrative Skills, Basic Life Support (BLS), CPR Certification, Calendar Management, Clinical Medicine, Clinical Support, Co-Payments, Communication Skills, Computer Skills, Customer Support/Service, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Interpersonal Skills, Inventory Management, Medical Records, Multitasking, Negative Testing, Organizational Skills, Patient Care, Record Keeping, Resolve Customer Issues, Telephone Skills, Typing, Vaccination
LOCATION
Nevada
POSTED
30+ days ago

Job Description Summary

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Patient Care Specialist - Front Office

Vera Whole Health – West Sahara Location 7135 W. Sahara Ave, Las Vegas NV

Full-Time- Schedule: Monday–Friday, 8:00 AM–5:00 PM

Experience Required: 2–3 years front office experience in a healthcare setting

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How will you make an impact & Requirements

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About the Role

The Patient Care Specialist (PCS) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

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How will you make an impact & Requirements

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Key Responsibilities

  • Patient Greeting — Welcome and direct patients and visitors with professionalism.
  • Customer Service — Resolve issues promptly and maintain a positive patient experience.
  • Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
  • Outreach — Complete reminder calls, emails, and other outreach tasks.
  • Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
  • Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
  • Payment Collection — Process payments at time of service.
  • Administrative Support — Perform general office duties and maintain supply inventory.
  • Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements to apply:

  • High school diploma or GED
  • 2–3 years healthcare front office experience required
  • Strong customer service background
  • Multi-line phone system experience
  • Intermediate computer skills; 45+ WPM typing
  • Ability to maintain confidentiality under HIPAA
  • Athena or other EMR experience

What Makes You Successful

  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized under pressure
  • Cultural sensitivity and professionalism
  • Flexibility and adaptability
  • Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience

Employee Health Requirements

  • Hep B vaccination or immunity
  • Negative TB test within 90 days of start date
  • CPR/BLS certification

Benefits

  • Medical, dental, vision
  • 401(k)
  • PTO

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Compensation:

$18.00

to

$27.00

About the Company

V

Vera Whole Health WA PC