JOB DESCRIPTION
Job Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)
Job Code: TY05047
Pay Grade: 07Exempt (Y/N): No
Reports To: Patient Care Supervisor
Date Revised: 9/14/2023
Hourly Wage: $18.00 an hour
Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)
Summary:
Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.
Main Duties and Responsibilities:
- Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
- Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
- Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
- Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
- Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.
Minimum Qualifications:
- High School diploma or equivalent required.
- One year patient care experience and or general customer service.
- Familiarity with health insurance verifications, authorizations and medical terminology preferred.
- Documentation skills.
Work Environment:
- Work is performed under basically normal working conditions, as in a standard office environment.
Physical Requirements:
- High level of sitting/working at desk.
- Light physical effort (lift/carry up to 10 lbs.).