Patient Care Representative

Patient Care Representative Company: Posterity Health Website: www.posterityhealth.com Job Type: Full-Time Schedule: Monday to Friday Medical Specialty: Urology | Male Reproductive Care Work Setting: In-clinic (Centennial, CO)

Compensation & Benefits

Pay Range: $25.24 - $26.50 per hour Benefits: Health, Dental, and Vision insurance (eligibility based on employment status)

Company Overview

Posterity Health is on a mission to be the leading, physician-led platform for male fertility-setting the standard for access, outcomes, and care integration.

Today, 1 in 6 couples have trouble conceiving, with male factors contributing to over 50% of cases. Despite this, male reproductive health remains underdiagnosed and undertreated. Posterity Health is changing that.

We deliver expert care through a combination of telehealth, at-home diagnostics, and in-person visits, partnering with fertility centers, OB/GYNs, and primary care providers to create a seamless, patient-centered experience.

Position Summary

Posterity Health is seeking a Patient Services Representative to serve as a key point of contact for returning patients while supporting day-to-day administrative and operational needs across the organization.

This role is responsible for managing inbound calls from returning patients, triaging inquiries appropriately, and ensuring a high-quality, responsive patient experience. In addition, this position will provide administrative support to the broader team, including assisting leadership, coordinating logistics for events, and supporting internal operations.

This is an ideal role for someone who is highly organized, detail-oriented, and thrives in a fast-paced, collaborative healthcare environment.

Key Responsibilities

• Answer and manage inbound calls from returning patients in a timely and professional manner
• Triage patient inquiries, concerns, and requests, routing to the appropriate clinical or operational team members as needed
• Provide clear, accurate information regarding services, appointments, and next steps in care
• Ensure all patient interactions are documented accurately in the EMR or relevant systems
• Assist with scheduling, rescheduling, and confirming patient appointments
• Support patient follow-up, including outreach for missed visits and care continuity
• Prepare and maintain patient records and documentation
• Coordinate with clinical teams to support smooth patient flow and care delivery
• Assist with general administrative tasks and operational workflows
• Executive & Operational Support
• Support cross-functional projects and day-to-day business operations

Qualifications

• 1-3 years of experience in a patient services, customer service, or administrative role (healthcare experience preferred)
• Strong communication skills, both verbal and written
• Ability to multitask, prioritize, and manage competing responsibilities
• Excellent organizational skills and attention to detail
• Experience with electronic medical records (EMR) and/or scheduling systems preferred
• Proficiency with Microsoft Office and general computer systems
• Comfortable handling sensitive information with professionalism and discretion