Patient Care Coordinator (Temporary)

Patient Care Coordinator (Temporary)  
Location: Glendale, CA 91202 
Pay: $18.42 – $20.00 per hour 

Duration: 3 Months 
Schedule: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM

Health Bridge – Patient Care Coordinator 

Position Summary: 
The Patient Care Coordinator plays a key role in managing patient appointments and ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventive Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time. 

Responsibilities: 

Appointment Scheduling and Management 

• Schedule and confirm patient appointments in the clinic’s EMR 

• Review daily clinic schedules to identify patients eligible for Preventive Dental Evaluations according to Health Bridge guidelines 

• Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments 

Data Reporting and Metrics 

• Record and monitor daily appointment metrics across multiple schedules 

• Generate and report key daily metrics to support clinic tracking and planning 

• Provide end-of-day summaries and activity logs to management 

Communication and Coordination 

• Serve as the primary point of contact for patient check-ins, cancellations, and reschedules 

• Liaise with in-office teams to address last-minute appointment needs and real-time changes 

• Communicate with clinical and dental teams regarding Preventive Dental Evaluation appointments and coordination needs 

• Provide patients with their results via phone call, including translation as needed 

Administrative Support 

• Support doctor and assistant credentialing processes 

• Ensure all patient demographics and appointment details are accurately documented in the EMR 

• Maintain thorough records of patient interactions, appointment changes, and other relevant data 

• Assist with other administrative tasks to ensure efficient clinic operations 

• Maintain HIPAA-compliant handling of patient information  

What We're Looking For: 

Minimum Requirements: 

• Education: High school diploma or equivalent 

• Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers 

• Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities 

• Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment 

• Technology: Microsoft Office Suites, Google Suites, etc. 

• Spanish: Fluency in Spanish is required 

Bonus Points For: 

• Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)