We are seeking a passionate and patient-focused Patient Care Coordinator to join our collaborative team in the Staten Island. At Hands of Hope, we provide comprehensive outpatient rehabilitation and integrated pain management services.
Role Description
We are seeking a highly organized and patient-focused Patient Care Coordinator to serve as the first point of contact for our clinic. This role plays a critical part in ensuring smooth daily operations and an outstanding patient experience. The ideal candidate is professional, detail-oriented, comfortable working in a fast-paced healthcare setting, and able to communicate effectively with a diverse patient population.
Key Responsibilities
Schedule and confirm patient appointments efficiently
Maintain accurate patient records
Communicate with patients via phone, email, and in person with professionalism and empathy
Coordinate care between therapists, providers, and patients
Maintain HIPAA compliance and confidentiality
Assist with documentation and administrative reporting as needed
Support front desk workflow and daily clinic operations
Qualifications
Authorized to work in the United States
High school diploma or GED required
Minimum 1 year of experience in a healthcare or medical office setting preferred
Experience with EMR or medical scheduling software preferred
Strong understanding of medical terminology
Excellent phone etiquette and customer service skills
Strong organizational and multitasking abilities
Ability to work independently and as part of a team
Compensation & Benefits
Hourly Pay Range: $17.00 – $20.00 per hour
(Final compensation is based on experience, skills, and qualifications.)
Benefits include:
Paid Vacation days
Opportunities for growth and advancement
401(K)
Supportive team environment
Equal Employment Opportunity Statement
Hands of Hope Physical Therapy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.