Patient Care Coordinator

We are seeking a friendly, organized, and patient-focused Patient Care Coordinator to join our dental team in San Diego, CA. As the first point of contact for our patients, you will play a vital role in creating a positive patient experience while supporting the clinical team through appointment scheduling, insurance verification, treatment coordination, and administrative support. The ideal candidate is detail-oriented, customer service-driven, and thrives in a fast-paced dental environment. Patient Care Coordinators commonly manage scheduling, patient communications, insurance verification, billing inquiries, and treatment coordination to help ensure a seamless patient experience.

• Welcome patients and provide an exceptional customer service experience from check-in through check-out.
• Schedule, confirm, and coordinate patient appointments while maximizing provider schedules.
• Verify dental insurance eligibility, benefits, and obtain necessary authorizations.
• Explain treatment plans, estimated patient financial responsibility, and available payment options.
• Collect co-pays, balances, and process payments accurately.
• Maintain accurate patient records and update demographic and insurance information.
• Answer incoming phone calls, emails, and patient inquiries in a professional and timely manner.
• Coordinate referrals and communicate effectively with specialty offices when needed.
• Work collaboratively with dentists, hygienists, assistants, and office leadership to ensure efficient patient flow.
• Assist with appointment reminders, patient follow-up calls, and reactivation efforts.
• Ensure compliance with HIPAA, OSHA, and company policies regarding patient confidentiality and workplace safety.
• Support office administrative duties and other responsibilities as assigned.

• Minimum of 1 year of customer service or front office experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and dental practice management software.
• Ability to maintain professionalism while handling confidential patient information.
• Strong attention to detail and problem-solving abilities.

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at

careers@smilebrands.com