Patient Care Coordinator - Referral Intake & Case Coordination

Patient Care Coordinator - Referral Intake & Case Coordination

Compensation: Competitive, based on experience

Type: Full-Time, Onsite

Referral Intake & Case Coordination

Role Purpose

The Patient Care Coordinator II focuses on converting referrals into scheduled imaging appointments. This role manages communication with pet owners after a veterinarian referral is received and ensures each case is fully prepared for imaging. PCC II team members act as case coordinators, guiding clients through the logistics of advanced imaging while maintaining clear communication with referring clinics.

Primary Focus

Outbound follow-up and referral coordination.

Core Responsibilities

• Contact pet owners promptly after receiving a veterinary referral
• Coordinate scheduling for advanced imaging procedures such as MRI and CT
• Confirm required diagnostics and medical records prior to imaging appointments
• Explain imaging procedures, appointment expectations, and preparation requirements
• Coordinate scheduling logistics with radiologists and clinical staff
• Communicate updates with referring veterinary clinics
• Manage case details to ensure appointments run efficiently and on time

Key Skills Developed

• Veterinary referral workflow management
• Medical case coordination
• Client education for diagnostic procedures
• Communication with veterinary clinics and specialists
• Operational coordination for advanced imaging services

Schedule & Benefits

• Full-time, 8-hour weekday shifts.
• Rotating half-day Saturdays (approximately once per month).
• Competitive hourly pay based on experience.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• Paid time off.
• Continuing education and professional development.
  

As part of our hiring process, we require all candidates to complete the Culture Index survey to help us better understand their natural strengths, communication style, and work preferences. This allows us to ensure alignment with the role and team, creating a more thoughtful and productive interview experience for everyone involved.