At All American Home Care, the Patient Care Coordinator ensures clients receive consistent, reliable home care services while maintaining compliance and operational accuracy. This role serves as the central point of coordination between clients and caregivers. You help ensure schedules are covered, documentation is accurate, supporting daily scheduling, coordination, and communication. If you are organized, detail-oriented, and comfortable working in a fast-paced healthcare environment, this role offers meaningful impact and operational responsibility.
What You’ll Do
Coordinate and maintain caregiver schedules to ensure full client coverage
Communicate daily with clients, families, caregivers, and other departments
Manage call-outs and last-minute coverage changes with urgency
Monitor open cases and assist with staffing adjustments
Utilize HHAeXchange (HHAx) to manage schedules and visit records
Monitor EVV (Electronic Visit Verification) compliance
Correct missed punches and address visit verification issues in a timely manner
Maintain accurate documentation in internal systems
Ensure professionalism, confidentiality, and compliance at all times
What Winning Looks Like
Schedules are covered and organized
Call-outs are resolved quickly and professionally
Communication is clear and proactive
Documentation is accurate and up to date
EVV records are accurate and compliant
Clients and caregivers feel supported
Schedules are covered consistently
Communication is proactive and clear
What You Bring
Experience in home care, healthcare coordination, scheduling, or case management (preferred)
Hands-on experience with HHAeXchange (HHAx)
Strong understanding of EVV requirements and visit verification processes
Strong communication and problem-solving skills
Ability to stay organized in a fast-paced environment
Comfort using scheduling systems, spreadsheets and internal platforms
Bilingual English/Spanish (a plus)
Reliable, detail-oriented, and team-oriented mindset
Why Join All American Home Care
Supportive team environment
Opportunity for growth within healthcare operations
Meaningful work that directly impacts patient care