Patient Care Coordinator

Monarch Dental in Lewisville is looking for an experienced, motivated, and organized Patient Care Coordinator (PCC) to join our high-energy, very busy dental office. We are seeking someone who thrives in a fast-paced environment and understands the importance of exceptional patient service, strong scheduling skills, and keeping the office running efficiently.

• Manage and maintain a productive schedule for multiple providers
• Confirm appointments and help retain scheduled patient visits
• Verify insurance benefits and communicate coverage information to patients
• Answer phones and assist patients with professionalism and urgency
• Check patients in and out efficiently
• Support treatment acceptance and financial discussions
• Maintain accurate patient records and documentation
• Work closely with the clinical and leadership team to ensure smooth daily operations

• Minimum 2–3 years of dental front office/PCC experience required
• Strong experience with:
  • Scheduling for success
  • Insurance verification
  • Appointment confirmations
  • Patient retention
• Experience using dental software required 
• Insurance knowledge is highly preferred
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a busy office environment
• Team-oriented with a positive and professional attitude

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com