Clinical Support, Co-Payments, Communication Skills, Customer Support/Service, Dental Insurance, Dentistry, Detail Oriented, Healthcare, Interpersonal Skills, Medical Records, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Patient Follow-up, Practice Management Software, Quality of Care, Record Keeping, Schedule Development, Team Player, Telephone Skills, Vision Plan
Description
At Northwest Natural Dentistry, we are committed to providing exceptional, patient-centered dental care in a welcoming and comfortable environment. Our team focuses on building lasting relationships with patients through compassion, education, and personalized treatment. We believe every patient deserves high-quality care and an outstanding experience from the moment they walk through our doors.
Position Overview
Northwest Natural Dentistry is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.
Schedule
Full-time; schedule will be discussed during the interview process.
What We Offer
- Supportive and team-oriented work environment
- Opportunity for continued growth and development
- Competitive compensation based on experience
- Consistent schedule and work-life balance
Key Responsibilities
- Greet and check in patients, ensuring a welcoming and professional experience
- Answer phones and manage appointment scheduling to maintain a productive schedule
- Verify patient information and maintain accurate records
- Perform insurance verification and provide basic benefit breakdowns to patients
- Collect co-pays, balances, and process patient payments
- Coordinate patient flow and support the clinical team as needed
- Follow up with patients regarding appointments and treatment
- Maintain an organized and efficient front office environment
Skills, Knowledge and Expertise
- Minimum of 1 year of experience in a dental or healthcare front office role required
- Experience with dental insurance verification and patient scheduling preferred
- Familiarity with practice management software is a plus
- Strong communication and interpersonal skills
- High attention to detail and organizational skills
- Ability to multitask and work efficiently in a team environment
- Positive attitude and strong customer service mindset
Benefits
- Competitive hourly rate based on experience
- Paid Time Off (PTO)
- Medical, dental, and vision insurance options
- 401(k) with employer matching
- Professional development and growth opportunities
- Supportive, team-oriented work environment
- Modern technology and well-equipped operatories
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Northwest Natural Dentistry