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Patient Care Coordinator Front Desk

Coastal MD

Bohemia, NY

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JOB DETAILS
SKILLS
Best Practices, Calendar Management, Communication Skills, Detail Oriented, Documentation, Electronic Medical Records, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Mentoring, Organizational Skills, Patient Care, Patient Education, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Team Player, Telephone Skills, Time Management, Training/Teaching, Writing Skills
LOCATION
Bohemia, NY
POSTED
16 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Paid time off
  • Training & development
  • Wellness resources

Position Overview
The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD, combining exceptional patient experience with education-driven service alignment. This position builds on our Patient Experience framework while integrating key elements of the Vitality Coordinator model — including proactive education, relationship-building, and value-based conversations around services and memberships.
PCCs guide patients through their full journey — from first contact through ongoing care — ensuring every interaction is welcoming, informed, and aligned with our mission of accessible, life-changing integrative healthcare. This role is ideal for individuals who thrive in a fast-paced environment and can balance operational responsibilities with patient education and engagement.
Core Responsibilities
Patient Experience & Engagement
  •  Serve as a primary point of contact for in-office, phone, and digital interactions 
  •  Deliver a warm, professional, and seamless patient experience 
  •  Engage patients in conversations about services, memberships, and promotions 
  •  Educate patients on options aligned with their goals and financial considerations 
  •  Confidently discuss out-of-pocket and direct-pay solutions 
  •  Ensure patients feel supported, informed, and valued throughout their journey 
Patient Education & Service Alignment
  •  Act as an educator, helping patients understand how services align with their goals 
  •  Support lead conversion and retention through trust-based, non-pressured conversations 
  •  Model best practices in communication and service awareness 
  •  Share patient insights with leadership and marketing teams 
Front Desk & Administrative Operations
  •  Schedule appointments accurately across providers and locations 
  •  Process payments, memberships, and packages via EMR and Coastal MD systems 
  •  Maintain detailed and accurate patient documentation 
  •  Manage calls, messages, and correspondence while supporting in-office flow 
  •  Proactively identify and resolve scheduling or workflow issues 
Communication & Interpersonal Excellence
  •  Demonstrate strong verbal and written communication skills 
  •  Maintain a confident, positive tone in all interactions 
  •  Respond empathetically to concerns and resolve issues professionally 
  •  Use sound judgment and discretion in problem-solving situations 
Team Collaboration & Culture
  •  Participate in team meetings and collaborative initiatives 
  •  Support cross-training, coverage, and Coastal MD events 
  •  Embody core values: support, adaptability, and accountability 
  •  Contribute to a positive, solutions-oriented environment 
Flexibility & Multi-Location Expectations
  •  Work across multiple Long Island locations as needed 
  •  Maintain schedule flexibility based on operational needs 
  •  Coordination managed by the Director of Patient Experience 
Professionalism & Confidentiality
  •  Represent Coastal MD with professionalism at all times 
  •  Maintain a polished appearance and demeanor 
  •  Ensure strict HIPAA compliance and confidentiality 
  •  Protect all proprietary company information 
Technology & Learning Agility
  •  Utilize EMR systems, phone platforms, Google Workspace, Coastal MD App, and payment tools 
  •  Adapt quickly to evolving technologies and workflows 
Organizational & Cognitive Skills
  •  Manage time effectively in a high-volume environment 
  •  Maintain strong attention to detail in scheduling and records 
  •  Demonstrate critical thinking and independent problem-solving 
  •  Prioritize and adapt to shifting demands 
Emotional Intelligence & Conflict Resolution
  •  Exhibit strong emotional intelligence and self-regulation 
  •  Handle conflicts with professionalism and diplomacy 
  •  Foster a calm, supportive environment for patients and team members 
Fair Employment Practices
Coastal MD is committed to equitable and inclusive employment practices. We follow all applicable labor laws and prioritize transparency, respect, and growth opportunities, fostering a supportive workplace focused on long-term success.
Why Join Coastal MD?
This role offers growth within one of Long Island’s most forward-thinking integrative wellness practices. You’ll gain leadership exposure, mentorship, and the ability to directly impact patient experience. At Coastal MD, vitality isn’t just what we deliver — it’s how we operate.

About the Company

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Coastal MD