Patient Care Coordinator

Job Title: Patient Care Coordinator
Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Work Location: 2336 NORTH BOULEVARD, Davenport FL, 33837
Contract: 06/15/2026 to 12/31/2026
Work Schedule: Monday – Friday / 8:00 AM – 5:00 PM

Position Overview

We are seeking a professional and customer-focused Patient Care Coordinator to support front office operations and ensure a positive patient experience. This role is responsible for patient check-in/check-out, insurance verification, appointment scheduling, medical records management, and providing exceptional customer service. The ideal candidate will have strong organizational skills, the ability to multitask, and a commitment to delivering quality patient care in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients upon arrival and manage patient wait times efficiently.
• Complete patient check-in and check-out processes, including verifying insurance coverage and obtaining necessary documentation.
• Process insurance verifications, pre-authorizations, and precertifications for procedures.
• Collect co-payments, co-insurance, and deductibles and issue receipts accordingly.
• Assist walk-in patients and visitors with inquiries and support.
• Answer incoming phone calls, direct calls appropriately, and take messages when needed.
• Schedule and confirm patient appointments.
• Address patient questions and concerns in a professional and timely manner.
• Maintain and manage medical records, including filing, scanning, and preparing records for scheduled appointments.
• Process medical records release requests and maintain accurate logs.
• Ensure all incoming correspondence is properly scanned, filed, and documented.
• Establish and maintain positive working relationships with patients, staff, and the public.
• Perform additional administrative and operational duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience, preferably in a healthcare or medical office setting.
• Strong multitasking abilities and the ability to resolve patient concerns efficiently.
• Ability to work a full-time schedule, Monday through Friday, between 8:00 AM and 5:00 PM.
• Basic proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• Previous experience in patient registration, medical front desk, or healthcare administration.
• Experience with insurance verification, referrals, and authorization processes.
• Familiarity with electronic medical records (EMR/EHR) systems.
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