Patient Care Coordinator

Posting Details

Posting Details

Posting Number S06912P Position Title Patient Care Coordinator Functional Title Department Callier Ctr Communication Salary Range $40,000 - $42,000, DOQ Pay Basis Monthly Position Status Regular full-time Location Dallas Position End Date (if temporary) Posting Open Date 04/28/2026 Posting Close Date Open Until Filled Yes Desired Start Date 05/11/2026 Job Summary

Looking for a rewarding career opportunity with great benefits?

Look no further! Join our team!

The Patient Care Coordinator is responsible for providing front office and patient care coordination support necessary for effective clinic operations and business functions within the medical facility. This role supports patient check‑in and check‑out, appointment scheduling, phone coverage, insurance verification and authorizations, referral coordination, and patient payment collection.

Serving as a key liaison between patients, families, clinicians, and administrative teams, the Patient Care Coordinator ensures accurate patient information, well‑managed clinician schedules, and timely communication to support a positive and efficient patient experience.

Minimum Education and Experience

Two years of college and three to five years related experience; competent computer skills; or an equivalent combination of relevant education and experience.

Preferred Education and Experience

Preferred Education and Experience

• Bilingual-Fluent in Spanish and English.
• Ideal candidate should have the ability to build strong interpersonal relationships with a willingness to help others, enjoy interactions with a variety of people, be patient and understanding.

Knowledge, Skills, and Abilities (KSA)

• Strong patient relations skills
• Strong personal computer literacy, including working knowledge of Microsoft Office (Excel and Word)
• Ability to work accurately with data, including integrity checks, summation, and effective communication to internal and external constituents
• Strong organizational skills; ability to manage multiple activities simultaneously and prioritize effectively
• Self-starter with the ability to work independently
• Demonstrates a high degree of accuracy and readability in all work and team projects
• Protects patient health information (PHI) in accordance with HIPAA standards

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Provide consistent coverage at the patient check‑in and check‑out window.
• Answer incoming phone calls promptly and respond to patient and family inquiries with professionalism and courtesy.
• Manage all patient check‑in and check‑out processes to ensure accurate and efficient patient flow.
• Collect, post, and reconcile patient co‑pays and other payments at the time of service.
• Schedule patient appointments in the medical billing system and maintain accurate appointment calendars for all clinicians.
• Obtain, verify, and update patient demographic and insurance information in the scheduling software.
• Contact patients prior to scheduled appointments to obtain required referrals and documentation.
• Coordinate patient referrals as needed to support continuity of care.
• Verify insurance authorizations prior to scheduled appointments to ensure eligibility and coverage.
• Create and prepare patient charts for upcoming appointments.
• Contact patients and families when additional information or documents are required prior to visits.
• File patient charts and paperwork with Callier front desk staff in preparation for scheduled visits.
• Serve as a liaison between clinicians and patients and their families to facilitate clear communication.
• Create, update, and adjust clinician schedule templates as needed to support clinic operations.

Balance daily patient collections and ensure accurate financial reconciliation.

• Assist with financial screening for patients requesting gift funding or financial assistance.
• Provide backup support to the Patient Account Specialist and Medical Schedulers as needed.
• Perform other duties as assigned to support clinic and departmental operations.

Physical Demands and Working Conditions Physical Activities Working Conditions Additional Information

Work Notice:

Work will be performed on-site and in person at the Callier Center in Dallas - 1966 Inwood Rd, Dallas, TX 75235.

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

Competitive Salary

Tuition Benefits

BCBS PPO Medical Insurance Options - including 100% paid employee medical coverage for full-time employees

AD&D Insurance

Dental & Vision Plan Options

Long and short-term disability

TRS Retirement Plan

Fertility Benefits

Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Special Instructions Summary

Work will be performed on-site and in person at the Callier Center in Dallas - 1966 Inwood Rd, Dallas, TX 75235.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Veteran Employment Preference - Form DD-214