Patient Care Coordinator- Bilingual (Farsi)

Description:

Position Responsibilities:

• Support Farsi-speaking patients over the phone and in-person to assist in completing forms (Registration and immigration forms in Farsi and English; CalOptima SHA forms, scheduling appointments, facilitating referral appointments, access to resources and understanding their plan of care.
• Collaborates with the health plan and network care coordination staff to ensure timely communication of patients’ clinical information.
• Guide patients in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal.
• Assist with coordination of patients’ health care and social service needs both within and outside of the medical group and CalOptima.
• Facilitate communication of initial care plan (ICP) to the primary care physician (PCP), CalOptima, patient and other members of the ICT.
• Assist enrollee in meeting preventive care goals.
• Assist enrollee with scheduling of appointments.
• Initiate referrals to both internal and external care management departments and other department/government or community agencies.
• Facilitate warm transfers to patient’s assigned case manager in accordance with patient needs, when appropriate.
• Notify patient’s care team of care concerns.
• Maintain accurate records and documentation.
• Effectively interview patients to determine the strengths, problems, functional status, goals and need for specific services and resources.
• Develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels.
• Work with network case management staff to expedite the resolution of patient concerns.
• Remain knowledgeable of patients’ benefit structure.
• Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.
• Regular and consistent attendance.
• Complies with all policies and procedures, including but not limited to HIPAA and Fraud, Waste and Abuse.
• Other duties and responsibilities, not specifically described, maybe defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management.

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