Patient Care Coordinator - Arrow Dental (Portland, Oregon)

At Arrow Dental, LLC, we’re passionate about helping you on your journey to be better.  We are currently seeking a full-time Patient Care Coordinator in our Dental Clinic located in Portland, Oregon.  

This position is responsible for administering the day-to-day activities of the business office, including maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.

Clinic hours Monday-Thursday 7:30am-5:30pm

Arrow Dental primarily serves Medicaid patients. This is to help the community with the large population of Medicaid members that either became Medicaid eligible due to the Affordable Care Act (ACA), or the expansion population that was previously enrolled on the Standard plan and rolled into the Plus plan effective January 1, 2014.

Benefits:

• Competitive pay, retention bonuses
• Medical, Dental, Life Insurance, and Employee Assistant Program
• PTO and paid company holidays
• 401k and FSA
• Annual clothing allowance

Pay Range: $22.23 to $27.46 per hour (depending on experience) Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. 

Primary Functions:

1. Complete day-to-day operations of dental office
2. Open and close dental office according to office protocol
3. Review the office for neat, professional appearance and make necessary changes
4. Greet and welcome patients and visitors to the practice
5. Help explain office policy to patients
6. Collect payment from patients at time of treatment
7. Make follow-up appointment as needed
8. See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
9. Assist in the treatment room as needed
10. Verify and update insurance information on all patients
11. Submit treatment plans for predetermination of benefits when appropriate
12. Coordinate patient referrals when necessary
13. Prepare claims forms for patients with dental insurance
14. Monitor inventory and order office supplies as needed
15. Performs other duties as assigned

Required Skills:

1. High school diploma or equivalent
2. 1- 2 years dental office experience preferred
3. Knowledge of dental terminology, procedures and dental insurance
4. Typing ability of 40 wpm net
5. Computer proficiency with Microsoft Office applications, dental software experience helpful
6. Ability to speak Spanish is highly desirable
7. Strong organizational and detail orientation skills
8. Strong verbal, written, and interpersonal communication skills
9. Ability to work well under pressure work with frequent interruptions and shifting priorities
10. Participate effectively as a team player
11. Ability to come into work on time and on a daily basis
12. Maintain confidentiality and project a professional business image.

 Arrow Dental seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.

Arrow Dental values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.