About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

Key Responsibilities

• Provide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies.
• Provide patient support via health and lifestyle coaching, assistance navigating the healthcare system and as a liaison with their health care provider.
• Assist with patient enrollment, including account setup, device logistics, and scheduling initial setup calls.
• Provide technical support for our medical peripherals, troubleshooting, and ensuring proper functionality.
• Maintain accurate and up-to-date records of all customer interactions, technical issues, and resolutions.
• Identify and escalate priority issues per defined protocols to the appropriate stakeholders.
• Participate in projects (e.g., quality assurance, product feedback) to support company-wide goals.
• Perform other assigned tasks that contribute to the team's success and the company's overall growth.

Qualifications and Core Competencies

Location / Work Arrangement

On-Site: 1360 S. Anaheim Blvd., Ste 100, Anaheim, CA 92805

Required Skills

• Highly organized with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.

Desired

• Medical Assistant, Licensed Vocational Nurse (LVN/LPN) or equivalent experience
• Proficient with computer applications (e.g. Microsoft Office Suite, electronic health records) and the ability to learn new software quickly.
• Bilingual: {English/Mandarin, English/Korean, English/Vietnamese, English/Spanish, English/French or other languages}.

At DrKumo, we believe that great customer service makes a difference in healthcare. If you love helping people, problem-solving, and working in a team that values you, apply today!