Patient Care Coordinator (3 x 12-Hour Schedule)

Patient Care Coordinator (3 x 12-Hour Schedule)

At Ortho Sport & Spine Physicians, we're redefining orthopedic and spine care across the country. As one of the fastest-growing orthopedic practices in the United States, we specialize in state-of-the-art, minimally invasive treatments for spine conditions, sports injuries, and musculoskeletal disorders.

We're looking for a compassionate, organized, and energetic Patient Care Coordinator to join our team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and wants a schedule that offers greater work-life balance.

Why You'll Love This Opportunity

Three 12-hour shifts per week – enjoy four days off every week
More time for family, travel, hobbies, and personal commitments
Join a growing organization with opportunities for advancement
Work alongside a supportive team dedicated to exceptional patient care
Make a meaningful impact on patients' lives every day

Position Summary

The Patient Care Coordinator serves as the first point of contact for our patients, creating a welcoming and positive experience from check-in to check-out. This role is responsible for scheduling appointments, verifying patient information, managing referrals, and ensuring efficient patient flow throughout the clinic.

Essential Duties & Responsibilities

• Welcome patients and visitors in person and over the phone
• Check patients in and out while maintaining exceptional customer service
• Verify and update patient demographic, insurance, and financial information
• Schedule appointments and provide appointment summaries
• Optimize patient satisfaction, provider efficiency, and treatment room utilization
• Maintain communication with the pre-certification team regarding patient orders
• Track and follow up on patient cancellations and no-shows
• Perform daily audits of assigned tasks
• Follow up on outpatient and surgical referrals
• Maintain accurate documentation within the EMR
• Assist with additional duties as assigned

Qualifications

• Strong communication and interpersonal skills
• Caring, patient-focused attitude
• Knowledge of medical terminology
• Experience working with electronic medical records (EMR)
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Working knowledge of office technology and computer systems
• Prior medical front desk or medical receptionist experience preferred
• Orthopedic experience is a plus
• Bilingual (English/Spanish) is a plus

Education & Experience

• High School Diploma or GED required
• Associate degree or higher preferred
• Minimum of 1 year of medical front desk experience preferred
• Customer service experience required

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Ability to occasionally lift up to 20 pounds

Equal Opportunity Employer

Ortho Sport & Spine Physicians is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We do not discriminate based on race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other protected characteristic under federal or state law.