Patient Care Advocate - Bilingual Vietnamese

InnovaCare Management Services Company, LLC

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health:

Our Philosophy: We don't just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient's full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.

Our Model of Care: We're committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey.

We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Job Summary:

The Patient Care Advocate serves as a crucial liaison between patients, the community, and healthcare professionals to facilitate access to care and promote patient retention, ensuring the best possible experience. Building strong relationships with the community, insurance providers, healthcare professionals, and other stakeholders that impact patients' healthcare needs is essential to their role.

Patient Care Advocates also help patients access financial, social, and community support while coordinating with healthcare providers, insurance companies, and case managers. Their primary responsibilities include guiding patients-and their loved ones-through the healthcare system by communicating with doctors, managing insurance matters, scheduling appointments, addressing inquiries or complaints, and organizing activities at Wellness Centers to enhance patient retention, education, access, community engagement, and social integration.

Essential Job Functions:

• Onboard new patients, introduce the clinic team (VIP Tour), facilitate a welcoming environment, and provide the necessary information about services offered in the company and in the Wellness Center.
• Facilitate first appointment scheduling.
• Work closely with the Clinic Administrator to welcome the new patients on the first visit.
• Promote Wellness Events
• Guide patients in navigating the healthcare system.
• Assist patients in removing social and medical barriers.
• Maintain marketing-related item inventory for offices.
• Help patients understand their insurance coverage.
• Share information about Medicare, Medicare Advantage, Insurance benefits, and any service differentiator of InnovaCare Health
• Support patients during care around the basics of Medicare and insurance as well as the benefits of Innovacare with their insurance plan
• Support reputation and to promote patient participation in the company initiatives.
• Support Patient Experience initiatives by performing outbound calls, answering patients' questions, posting activities on social media following the Marketing guidelines, and others.
• Documenting patient complaints and taking necessary steps to resolve them.
• Plan, coordinates, and tracks attendance od Wellness Center activities.
• Lead and find resources in the community or internally for activities in the Wellness Center
• Provide outreach and education to individual patients and groups in different settings and with distinct cultural and ethnic competencies, linguistic or barriers.
• Facilitate activities to encourage patients in their self-care and promote behavioral changes.
• Support retention strategies, performing survey campaigns to disenrolled patients to capture their feedback and provide service recovery as needed.
• Support the management team in data collection, timely data entry, reporting, development, and evaluation of programs,
• Assist with patient experience monthly patient experience and retention performance outcomes.
• Support organizational efforts to drive patient experience and loyalty to ensure organizational alignment.
• Support community engagement activities as needed.
• Support membership growth with established tactics such as "Refer a Friend."

Responsibilities can vary depending on market needs.

Minimum Required Education, Experience & Skills

• High School graduate with three years of experience where the primary responsibility was in any one of the following categories: health care, economic services, counseling, sales, medical billing, or processing insurance claims.
• Clinical experience a plus.
• Valid Driver's License and has reliable/accessible transportation.
• Bilingual Vietnamese/English highly preferred
• Strong community engagement, and culturally competent to serve St. Pete's Vietnamese community
• Strong organizational skills
• Experience working in the healthcare system.
• Strong listening and communication skills.
• Solid knowledge of the complexities of the healthcare system.
• Ability to offer emotional support and sympathy.
• Be Compassioned with patient.
• Be highly empathetic and passionate about the well-being of patients. Must exemplify a professional demeanor.
• Must be culturally sensitive to all racial/ethnic groups.
• Adheres to ethical and legal standards of practice.
• Maintain confidentiality regarding patients and families by professional and departmental standards.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with supervisors and peers.
• Must be a self-starter.
• Ability to work independently of constant supervision.
• Ability to prepare and maintain detailed records and notes.
• Be computer proficient.
• Must be able to prioritize work and be flexible to changes to any processes or work assignments.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.