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Patient Call Center Representative

Apolis

Torrance, CA

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JOB DETAILS
SALARY
$22–$30 Per Hour
SKILLS
Calendar Management, Call Centers, Communication Skills, Computer Systems, Customer Support/Service, Documentation, Electronic Medical Records, Financial Services, Healthcare, Healthcare Providers, High School Diploma, Hospital, Insurance, Internet Portal, Laboratory Testing, Medical Assistance, Medical Office, Medical Record System, Medical Records, Medications, Medicine, Multilingual, Multitasking, Organizational Skills, Orthopedics, Patient Care, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Spanish Language, Team Player, Third-Party Payer, Time Management, Translation Services
LOCATION
Torrance, CA
POSTED
30+ days ago
Job Title: Patient Care Connect Coordinator
Location: Torrance, CA 90505
Duration: 3 + Months with the potential for extension based on business needs and/or possible conversion
8 AM to 5 PM, Monday – Friday
Pay Rate is $30 an hour
 
Training will take place at Los Angeles, CA 90033, THEN will move to Torrance, CA 90505
 
Position Summary:
 
Clerical Responsibilities
  • Gather patient demographics, insurance information, and referral documentation to accurately register new and returning patients
  • Act as a patient liaison and primary point of contact for patients and caregivers
  • Enter patient information accurately into computer systems utilizing proper Care Connect functions
  • Confer with patients and third-party payers to ensure eligibility and authorization of services
  • Identify alternative financial sources for services and facilitate processing of applications and approvals
  • Handle patient account inquiries
  • Maintain accurate patient records within the electronic medical record (EMR) system
  • Schedule patient appointments in a timely manner based on physician requests and patient needs, including laboratories, diagnostic testing, and consultations
 
Patient Coordination / Customer Service
  • Guide patients through the **** process by explaining procedures, providing directions, and answering questions regarding visits
  • Coordinate patient communication, appointment scheduling, inquiries, and care between patients and healthcare providers
  • Ensure a smooth patient experience by addressing concerns and facilitating information flow within the healthcare system
  • Utilize courtesy, compassion, kindness, and honesty while interacting with patients, the public, and clinic personnel
  • Greet patients in a courteous and professional manner
  • Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team
  • Provide basic information regarding procedures, medications, and post-care instructions
  • Escort patients to other departments when needed and provide directions within the **** system
  • Assist patients in overcoming barriers to care, including coordination of translation services and medical financial assistance
  • Act as a communication hub between patients, healthcare providers, and other internal and external departments
  • Work with hospital personnel to resolve issues and accommodate patient needs.
 
Required Experience / Education
  • High school diploma or equivalent required
  • 1–2+ years of healthcare scheduling, patient access, or front office experience preferred Sell Messages
  • Stable onsite schedule with a collaborative clinic team
  • Direct impact on improving patient access and experience
 
Must-Haves
  • Experience in healthcare or a medical office setting, particularly with scheduling
  • Background in high-volume patient scheduling or call center environments
  • Strong customer service and patient communication skills
  • Familiarity with EMR/EHR systems
  • Ability to multitask effectively in a fast-paced clinic environment
  • Professional and polished appearance
 
Nice-to-Haves
  • Bilingual (Spanish highly preferred)
  • Orthopedics or specialty clinic experience
  • Insurance verification or referrals knowledge
  • Prior access center or patient navigation experience

     

About the Company

A

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
WEBSITE
https://www.apolisrises.com/