PATIENT AND FAMILY SPECIALIST

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.

Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time's Top Workplaces.

A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

Summary

Job summary:

The Patient and Family Specialist provides direct patient and family services including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment. All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improve patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.

Minimum Education Required: Bachelor's Degree

Minimum Experience Required:

Two (2) years' of experience in customer service, social service, or healthcare is required.

In lieu of a Bachelor's Degree, a Master's Degree may be considered with zero experience.

Additional Skills/ Specialized Training Required:

• Excellent verbal, written and listening skills
• Working proficiency in Microsoft Office applications, i.e. Word, Excel, Outlook, Power Point, Access, and

web navigation

• Managing self: personal organization, time management, multi-tasking and resolving issues.
• Communicating: listening, responding effectively, presenting orally before individuals and groups, writing

informally and formally, working cooperatively with others.

• Managing workloads and processes, making sound decisions, managing conflict, planning and organizing

Share: