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Patient Advocate

HANSON MEDICAL SERVICES PLLC

Carbondale, IL

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JOB DETAILS
SKILLS
Co-Payments, Communication Skills, Computer Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Electronic Medical Records, English Language, Fast Food, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, High School Diploma, Interpersonal Skills, Medical Office, Medical Records, Medicine, Multilingual, Multitasking, Organizational Skills, Patient Assessment, Primary Care, Spanish Language, Vision Plan
LOCATION
Carbondale, IL
POSTED
25 days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule: Full-Time | Monday–Friday


About Us


Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach.


Position Overview


We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service.


Key Responsibilities


  •  Greet patients in person and by phone with professionalism and warmth 
  •  Schedule, reschedule, and confirm patient appointments using our EMR system 
  •  Check patients in and out, verifying demographics and insurance information 
  •  Collect co-pays and other payments as needed; provide receipts and documentation 
  •  Assist patients with paperwork and answer questions about clinic procedures 
  •  Communicate effectively with clinical and administrative teams to ensure a smooth patient flow 
  •  Maintain confidentiality in accordance with HIPAA and clinic policy 
  •  Support care coordination and follow-up activities as directed by the provider or care team 
Qualifications


  •  High school diploma or equivalent (required); associate’s or medical office training (preferred) 
  •  Previous front desk or customer service experience in a medical setting strongly preferred 
  •  Strong interpersonal and communication skills 
  •  Proficiency with computers and ability to learn electronic medical records (EMR) systems 
  •  Ability to multitask, stay organized, and maintain a calm, positive demeanor 
  •  Bilingual (English/Spanish) a plus, but not required

About the Company

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HANSON MEDICAL SERVICES PLLC