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Patient Admitting Specialist-Neurosurgery Clinic (Shansby Bldg)
Category
Administrative Support
Schedule
Full Time
Job Number
R0276035
Shift
Day
Location
Rancho Mirage, CA 92270
Hours
8 Hour Shift*
Department
Neurosurgery Clinic (Shansby Bldg)
Salary Range
$18.78-$28.54 / hour
- For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.
Current employees must apply through Workday via the Jobs Hub
Apply Now
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
- Qualifications
- Job Objective
- Responsibilities
- Essential Skills
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Licensure/Certification:
N/A
Experience:
Preferred: Healthcare or customer service experience
Job Objective:
Ensures all patients have a satisfying registration experience that includes accurate and comprehensive scheduling and registration.
Essential Responsibilities:
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
- Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines.
- Reviews insurance eligibility, updates medical record with accurate information obtained from the health plan and releases the insurance based upon verification process; ensures valid prior authorization, if applicable.
- Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
- Ensures that all paperwork, as per organizational policies, including patient HIPAA regulation information, patient required signatures and forms that are necessary for the appropriate department services are completed.
- Performs daily cash balancing per department guidelines, if applicable.
- Prepares and completes all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements, including patient notification and signature requirements at time of service.
- Requests and scans insurance cards and other necessary forms of identification.
- Completes Medicare Screening Form for all Medicare patients per Medicare requirements.
- Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
- Maintains completion of patient pre-registration at department standard.
- Maintains registration error accuracy rate of
- Provides accurate cash price/quote to self-pay patients; provides patients who qualify for uninsured discount with cash quotes, if applicable.
- Ensures that all patient complaints or concerns are processed using the appropriate chain of command.
- Assists with patient scheduling, if applicable.
- Answers and routes all incoming calls in a timely manner, if applicable.
- Collects and routes incoming faxes and messages, if applicable.
- Attends and participates in all staff meetings.
- Performs other duties as assigned.
Essential Skils:
- Written and verbal communication skills
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
- Ability to successfully complete training orientation program(s) and competencies
- Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
- Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
- Ability to handle difficult and stressful situations in a calm and professional manner
- Ability to effectively communicate in a positive and professional manner
Apply Now
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Eisenhower Health offers a generous benefits package and a matched retirement plan.
Employees are eligible to participate in a benefits program designed to make a difference for you and your family.
View Full Benefits
A Culture of Positivity and Support
From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.
What Our Nurses Say
One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.
Lori
Neonatal Nurse
One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.
Richard
Nursing Supervisor
My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.
Jennifer
Registered Nurse
Be a Part of an Award-Winning Team
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Eisenhower Health
39000 Bob Hope Drive,
Rancho Mirage, CA 92270
(760) 837-8500
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