Patient Accounts Representative

Location: Remote

Facility: Saint Thomas Medical Partners

Specialty: Revenue Cycle

Schedule: Days | Full-time

Salary: $19.73 to $26.70

• Payer Advocacy & Partnership: Build strong relationships with insurance companies through proactive communication to track outstanding professional fee claims, resolve complex claim denials, and secure accurate reimbursements.
• Revenue Pipeline Management: Take ownership of Accounts Receivable (AR) aging reports, utilizing data-driven insights to minimize payment delays and accelerate overall claim resolutions.
• Strategic Appeals Optimization: Analyze denial root causes to construct persuasive appeals, submit accurate corrected claims, and implement preventative measures against future rejections.
• Compliance & Excellence: Maintain the highest standards of integrity by aligning all billing, coding, and submission workflows with evolving payer guidelines and organizational compliance policies.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

• 1+ years experience with professional billing experience in healthcare
• Experience with insurance appeals and denials
• Knowledge of CPT codes
• Comfort working in a fast-paced environment

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.