Patient Accounts Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of Americas Greatest Workplaces in Health Care for 2025 - Beckers Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW: This position is responsible for reviewing unpaid invoices assigned in ETM System on all carriers. Maintains accuracy and production to ensure invoices are being processed effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reviews ETM worklist to identify potential problem areas
• Contacts appropriate carriers to inquire on unpaid claims via websites and/or phone calls
• Reviews AR trends to report any consistent errors identified that affect claims from being processed correctly
• Maintain knowledge of ETM system
• Participates in monthly meeting with No Response/Billing Supervisor
• Communicates with No Response/Billing Supervisor for unusual circumstances that may include adjustments, denials, fee schedules, claims, etc.
• Performs any and all duties as directed by Senior Representative, No Response/Billing Supervisor and Accounts Receivable Manager.

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required
• Minimum two years previous medical billing experience preferred with emphasis on research and claim denials in Accounts Receivable
• Demonstrated knowledge of physician billing and health care reimbursement; Medicare and Medicaid preferred
• Knowledge of ICD-10 and CPT-4 coding
• Excellent oral and written communication
• Must be computer literate; Microsoft Office preferred
• Excellent follow-up skills
• Excellent organizational skills