Patient Accounts Assistant

Job Tile: Patient Accounts Assistant

Department:  Patient Accounts Department

Reports To: Manager of A/R and Patient Accounts

FSLA:  Non-Exempt, Hourly

_______________________________________

Position:  Patient Accounts Assistant

Position summary

The Patient Accounts Assistant is an essential member of the Patient Accounts Department. You will use your detail-oriented approach and problem-solving abilities to handle patient and vendor information, respond to patient questions, and assist with department reporting. The Assistant maintains accurate records of interactions, payments, and account updates, ensuring compliance with company policies and regulations. This position interfaces internally with the accounts department and externally with patients and various company vendors.

Reporting structure, hours, and work environment

The Patient Accounts Assistant reports to the Patient Accounts Manager. The position reports to the Terrell corporate office.  Hours are Monday through Friday, 8:00 am to 5:00 pm.  Daily tasks are performed at a computer, requiring frequent use of hands and fingers for data entry while sitting or standing at a desk.

How will you contribute

·        Prepare and distribute daily departmental reports and related information

·        Perform outbound calls as needed to obtain insurance information

·        Provide support for incoming phone calls as required

·        Ensure adherence to state and federal collections regulations, as well as HIPAA Compliance

·        Perform other job-related duties as assigned

Core requirements to be considered

•           High school diploma or equivalent required

•           At least one year of customer service experience is preferred

•           Proficiency in general computer use, including Microsoft Word, Excel, and Outlook

How to grab our attention

•           Knowledge and use of HIPAA regulations is preferred

•           Comfortable with interfacing with diverse personalities

•           Professional phone etiquette

Key competencies for success

•           Communication: Strong written and verbal communication skills, with the ability to interact professionally with internal and external contacts

•           Detail-Oriented: Highly organized; managing data with strong attention to detail; keeping accurate records; reviewing documents for exceptions and inconsistencies

•           Concern for Order & Quality: Checks quality of work or information; Exemplary planning, prioritization, and time management skills

•           Analytical and Critical Thinking: Reviews and manages data with strong attention to detail; Combines facts with likely possibilities; Articulates and resolves problems using data, facts and logic with an understanding of its likely impact to the business

•           Action Oriented: A bias for action; When they see a problem they solve it using their industry knowledge, insights of trends, and internal processes and resources

•           Organizational Commitment: Ability to handle confidential internal and client information appropriately; Ability to follow Emergicon policies and procedures and adhere to the company's principles and exhibit their cultural values

Who you will be working for

Established in 2006, Emergicon, LLC is a Texas-owned and is Texas-based in Terrell. We provide Ambulance Billing Services with a different twist. Clients expect more than just automated solution. Our clients connect with real people - real ambulance billing experts to manage claims and maximize collections and drive revenue. Our experts personally review, process, and mange every claim – from initial payer identification to ongoing patient services.

Our client-centric approach allows us to create true partnerships and offer friendly, compassionate expertise to our clients. Our approach is holistic, offering strategic assessments and specific recommendation that ensures compliance while driving revenue. 

Our Texas-friendly style is defined by leading with excellence in service, supported by shared values of hard work, accountability, and kindness. Our commitment to integrity and community-focused service have helped propel us to be the largest emergency medical billing company in Texas. Please visit us at www.emergicon.com to review our company and employee benefit information, and to see our community impact through client testimonials.

Our values and culture

It takes a great culture and amazing talent to be the largest emergency billing company in Texas. We invest in our people and promote a diverse, inclusive and engaging culture to fulfil our mission of strengthening EMS and Fire department services all across Texas.

We like to say that we are all a part of a “great team doing great things.” We hope to attract individuals who are engaged, client-centric and passionate about our client’s success. We focus on helping one another and caring about the work we do. When talented people come together and share similar values – amazing things happen. Please come join our team to fulfil our important mission to serve Texas communities.