Patient Account Specialist - Financial Assistance

Scripps Health

San Diego, CA

JOB DETAILS
SKILLS
Analysis Skills, Billing, Cardiovascular, Claims Processing, Communication Skills, Continuous Improvement, Current Procedural Terminology (CPT), Customer Support/Service, Detail Oriented, Diagnosis-Related Group (DRG), Employee Relations, Establish Priorities, Financial Services, Gastroenterology, Geriatrics, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Healthcare Providers, ICD-10, ICD-9, Identify Issues, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Managed Care, Medical Records, Medical Terminology, Medicare, Multitasking, Obstetrics and Gynecology, Oncology, Organizational Development/Management, Organizational Skills, Orthopedics, Past Due Accounts, Patents, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Metrics, Reimbursement, Storage Area Network (SAN), Writing Skills
LOCATION
San Diego, CA
POSTED
5 days ago

Job Description - Patient Account Specialist - Financial Assistance (262002396)

Job Description

Patient Account Specialist - Financial Assistance - 262002396

Description

This is a full-time, benefit eligible position located in San Diego. This position is partial remote and requires one day on site. Flexible hours from 6am/8am to 2:30pm/4:30pm.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

  • Nearly a quarter of our employees have been with Scripps Health for over 10 years.
  • Scripps is a Great Place to Work Certified company for 2025.
  • Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
  • Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
  • We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
  • Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

The Patent Account Specialist is responsible for a variety of billing and follow-up tasks relating to claims processing; contacts responsible parties to resolve past-due accounts; investigates account status and initiates collection. Submits claims and follows up with payors to account resolution. Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and appealing unpaid and denied claims. Working directly with the insurance company, healthcare provider, liable third parties and patient to get a claim processed and paid. Supports continuous improvement of organization processes and personal knowledge and skills. Maintains and protects confidential information. Provides excellent customer service through cooperative working relationships. Meets productivity and quality standards.

Qualifications

Required Education/Experience/Specialized Skills:

  • Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements.
  • Knowledge of Medical Terminology and Medicare Compliance.
  • Familiarity with HIPAA privacy requirements for patient information.
  • Basic understanding of DRG''s, Medical ICD9/ICD10 codes and CPT/HCPC Codes.
  • Ability to multitask and stay organized. Good verbal and written communication skills.
  • Detail oriented and ability to prioritize work. Requires a moderate level of interpersonal, problem solving, and analytic skills.
  • Knowledgeable on insurance and reimbursement process.
  • Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers.

Preferred Education/Experience/Specialized Skills/Certification:

  • Two years of patient accounts experience in a healthcare setting.
  • Epic experience.

Job

: Business Office

Primary Location

: Central San Diego County-SAN DIEGO-HOSPITAL & CLINIC CENTRALIZED

Work Locations

:

HOSPITAL & CLINIC CENTRALIZED

10790 RANCHO BERNARDO RD

SAN DIEGO 92127

Organization

: Scripps Health Corp

Job Posting

: Jun 9, 2026, 3:01:41 AM

Benefit Status: FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD)

: 26.45 -

Maximum Rate (USD)

: 34.33

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About the Company

S

Scripps Health

Change lives. Starting with yours.

At Scripps, we're interested in people who are interested in new possibilities. People who can handle the small stuff without losing sight of the big picture. Who build bridges, not walls, knowing we can do more together than we can alone.

Here, you'll be part of a team that delivers outstanding healthcare in a supportive, respectful environment that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates.
So if you're open to change, go ahead and open the door to possibilities.

There is no better time than now to join the Scripps Health team. Our dedication to providing a superior workplace has earned us numerous accolades, including one of the "100 Best Companies to Work For" by FORTUNE Magazine, among the "Best Employers for Workers Over age 50" by AARP, and listed among the "100 Best Employers" by Working Mother Magazine among others. We realize that our employees are our most valuable asset, so we have created a culture that offers unlimited opportunities for growth and career satisfaction.

Our history of medical excellence and community-based care spans more than 80 years. We credit our tradition of health care excellence to the dedicated individuals who make up the Scripps team. World-renowned for diagnosis, treatment and management of disease, Scripps is at the forefront of medical innovation, clinical research and technology.

  • Five hospital campuses
  • Clinic locations throughout San Diego
  • More than 2,600 affiliated physicians
  • Home health care and associated support services

We're proud of the range and quality of the benefits we offer to our employees, from massage therapy and our Scripps Wellness Program to tuition reimbursement, growth opportunities and work/life resources. There's a lot more to our benefits than your typical plan.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1924
WEBSITE
http://www.scripps.org/careers