Patient Account Resolution Rep - Client Services

Community Health Network

Indianapolis, IN

JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, Billing, Business Support, Communication Skills, Community Health, Customer Support/Service, Documentation, Electronic Medical Records, Epic Systems, Facilities Management, Healthcare Providers, Healthcare Reimbursement, High School Diploma, Hospital, Identify Issues, Leadership, Leading Edge Technology, Maintenance Services, Mathematics, Medical Billing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Network Administration/Management, Nursing, Patient Confidentiality, Primary Care, Problem Solving Skills, Research Skills, Team Lead/Manager, Team Player, Work From Home
LOCATION
Indianapolis, IN
POSTED
30+ days ago

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Patient Account Resolution Rep - Client Services ------------------------------------------------

Job Ref: 2601254 Apply Today

Category: Administrative & General Support Job Family: Customer Service Department: Revenue Cycle-Customer Service Schedule: Full-time Facility: Heritage Park Indianapolis IN 46250 United States Shift: Day Job Hours: 9:00am - 5:30pm, Monday - Friday with possible on-site training and meetings per business needs

Join Community -------------

Community Health Network was created by our neighbors for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care simply delivered - and we couldnt do it without you.

Make a Difference -----------------

The Patient Account Resolution Representative position is responsible for answering inbound billing inquiries in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include:

  • Attentively listening
  • Researching
  • Educating
  • Resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction
  • Maintaining patient confidentiality and documentation appropriately for easy follow-up

This role supports the mission and values of the organization by maintaining positive, honest, and productive relationships both internally and externally.

Exceptional Skills and Qualifications --------------------------------------

Applicants for this position should demonstrate the ability to collaborate effectively within a team environment, possess excellent communication skills, and exhibit dependability and reliability. Additionally, candidates should maintain a focused approach and a positive attitude towards problem-solving.

Required Qualifications:

  • High school diploma or GED equivalent
  • Two or more years of experience in revenue cycle, healthcare, billing, and/or reimbursement
  • Working knowledge of Revenue Cycle processes
  • Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams, and Word
  • Ability to research, troubleshoot, and de-escalate patient billing concerns
  • Working math aptitude and critical thinking skills
  • Ability to maintain patient confidentiality and documentation appropriately for easy follow-up

Preferred Qualifications:

  • Previous experience with Epic EMR
  • Working remotely in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas
  • Ability to relocate to one of the above states within 60 days of employment date

Why Community -------------

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We consider all caregivers an integral part of the exceptional patient experience. We pride ourselves on not having employees but caregivers. Join our community as we make a difference in your community.

Caring People Apply Here -------------------------

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About the Company

C

Community Health Network

Community Health Network was created more than 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.

As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.ecommunity.com/