As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity.
Day-to-day, you'll leverage your expertise to:
- Process and manage patient claims accurately and efficiently
- Collect payments, negotiate overdue balances, and assist with repayment structures
- Generate bills and explain insurance benefits to patients
- Resolve account-related issues promptly with patients and insurance companies
To thrive in this role, you'll need:
- A High School Diploma or GED and relevant experience in medical billing, collections and customer service.
- Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
- Strong understanding of insurance reimbursement procedures and revenue cycle process
- Good analytical skills and a firm grasp of calculations and medical terminology
- Exceptional verbal and written communication abilities (English a must; Spanish a plus)
- Ability to work well independently with limited supervision
- Time management and organization to juggle multiple accounts
- Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
- Communicate to leadership management areas of concern or areas of improvement
- Update patient demographic information and initiate account adjustments
- Ability to work for extended periods of time on a computer
More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives.
Why work for Us?
We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic and inpatient services that brings large health care services to the communities it serves.
We are a smaller and more agile organization. You aren't just a number. We value our employees and treat them accordingly.