Patient Account Representative - Clinics

Job Summary The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations. Essential Functions - Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process. - Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system. - Collects co-pays and other patient financial responsibilities at the time of service. - Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures. - Ensures accurate and complete coding and billing data entry for all patient visits. - Schedules and confirms appointments, and assists with referral coordination as needed. - Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service. - Supports provider schedule management and daily patient flow. - Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred. Knowledge, Skills and Abilities - Strong customer service and communication skills. - Knowledge of insurance verification and billing processes. - Ability to work independently and efficiently in a fast-paced environment. - Proficiency in using healthcare systems and electronic scheduling/registration software. - Strong multitasking and organizational skills. - Knowledge of HIPAA and patient confidentiality standards. - Ability to resolve routine problems with minimal supervision.