Patient Account Representative

Patient Account Representative

(on-site)

Starting at $17.50 per hour 

Why work for Select?

• We are committed to your growth and success!
• Career Advancement opportunities 
• Competitive pay, benefits and PTO
• Monday–Friday
• Bonus eligibility
• Eligible for referral bonuses
• Thorough orientation program

What you’ll do:

• Investigate and follow up on overdue accounts; document and resolve issues.
• Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.
• Identify and resolve collection challenges; escalate payor concerns when needed.
• Counsel patients on financial options, set payment plans, and process adjustments.

• Manage assigned accounts receivable portfolio, focusing on balances 21–45+ days past due to ensure timely claim processing and payment resolution
• Investigate and resolve outstanding balances, identifying reasons for non-payment and initiating appropriate follow-up actions
• Conduct daily outbound calls to insurance companies, patients, and attorneys to obtain claim status, resolve issues, and reduce outstanding receivables and DSO
• Follow up on escalated cases from the CSR team, completing in-depth research, resolving complex issues, and providing callbacks to patients as needed
• Document all account activity (verbal and written communication) and maintain accurate, up-to-date records
• Research accounts and insurance details, gathering information, asking clarifying questions, and ensuring claims are routed to the correct payor
• Respond to inbound inquiries from internal teams in accordance with departmental guidelines
• Identify trends or issues impacting collections and escalate payor concerns to management in a timely manner
• Counsel patients on financial options, establish payment plans, and initiate dunning processes as appropriate
• Process account adjustments, including write-offs and refunds, when applicable
• Recommend accounts for outside collections in alignment with company guidelines
• Maintain and update accurate payor and account information in internal systems
• Meet or exceed productivity and cash collection goals set by management
• Manage correspondence and workload efficiently, ensuring timely follow-up on all accounts
• Perform additional duties or special projects as assigned
• Expect consistent phone-based work, with regular outbound calling and account follow-up required throughout the day

POSITION REQUIREMENTS

• High School Diploma or GED
• One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

• One year of experience in an office setting, medical environment preferred
• Computer skills, including Microsoft Office products, and familiarity with internet research
• Strong organization skills and the proven experience in the ability to problem solve. 
• Adaptable, detail orientation and strong organization skills are preferred.
• Excellent verbal and written communication skills
• Strong interest to develop career path

Working Conditions:

• Office Environment

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Hybrid Remote Work Structure
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans