Patient Access Team Lead - Emergency - Memorial Hospital - Variable Shift - Full Time

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Typically Sunday to Thursday, mid afternoon to about 1am. Hours may change based on business needs.

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$30.370 - $37.950 - $42.510

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
To provide day-to-day operational oversight and staff leadership in all aspects of patient access and patient accounting. Assume responsibility for premier service delivery to all customers and the timely release of a zero-defect billing product.

Required Qualifications

• 3 Years experience in hospital registration, accounting, and/or business services with demonstrated above-standard performance.

Preferred Qualifications

• H.S. Diploma or Equivalent
• Bachelor's Degree in a related field (or equivalent knowledge/experience in related field).

Essential Functions

• Accurately prepares correspondence
  Composes correspondence, memos, presentations, flyers, spreadsheets, and other documents as requested.
  Researches and gathers data from various sources and generates special projects/reports/summaries. Report generation may involve analyzing statistics and preparing spreadsheets, databases or other documents.
  Follows established cash receipt policy and procedure for preparing department daily deposit
  Proficient in the use of computer applications to complete documents/work assignments
  Reviews and edits materials as requested
  Navigates the Sharp Intranet site.
  Defines, develops, and implements guidelines, processes, and procedures in a manner that facilitates the achievement of PAS and Sharp HealthCare goals/objectives.
  Objectively assesses Sharp HealthCare Institutional Care proposals, promotes System improvements and implements. Participates, as requested by Manager, on system integration forums.
• Communication
  Conveys commitment to positive communication and continuously demonstrates a positive and professional attitude to all internal/external customers and staff.
  Exemplifies professionalism and provides courteous assistance when greeting all customers and staff.
  AIDET and engage
  Demonstrates strong ability to remain serene during conversations with indignant customer or staff and initiates decisions for resolution.
  Creates innovative ideas and techniques that are appropriate when communicating with customers during both verbal and written interactions.
  Exceptional skills communicating with all levels of employees on complex or sensitive topics
  Conveys complex ideas clearly and efficiently in support of the learning process through thorough and complete knowledge of written grammar.
  Responds timely to voicemail, emails, or other correspondence. Keeps voicemail and email messages up to date when out of the office.
• Department efficiency and effectiveness
  Maintains organized and orderly patient/work areas throughout department.
  Orders supplies, forms and equipment, maintains stock per guidelines.
  Completes requisitions, work orders and obtains necessary authorizations.
  Manages and operates equipment safely and accurately including troubleshooting and calling for maintenance (e.g. fax, copier, printer).
  Manages department resources e.g. keys, badges, phones.
  Assists Coordinator with office moves, space modifications (including ergonomic evaluations) computer access.
  Assures timely, complete, and accurate collection of patient demographic, visit, and insurance information.
  Assures effective monitoring of productivity and account quality.
  ART form with in 24 hours.
• Human resource management
  Assist in maintaining appropriate staffing level within assigned area.
  OT used in area
  Assist in hiring qualified personnel by working with recruitment, performing interviews and making hiring decisions.
  Close of posting to hire 30 days
  Recognizes individual and team accomplishments and manages up as appropriate.
  Employee performance reviews, coaching, corrective action, and appraisals are prepared, with sufficient supporting documents, by the due date under the direction of, and in association with, the manager/Business Office Coordinator. Employee receives ongoing documented feedback regarding performance through counseling, and staff development in association with the manager/Business Office Coordinator.
  Self/Peer evaluation two weeks prior to due date
  Monthly 1-1Routinely disseminates pertinent information and instructional resources.
  QA feedback timely
  Robie Happy Half Hour Coaching
  Addresses employee concerns related to the work environment and process improvement.
  Rounding Log
  All other duties as assigned.
• Record management
  Ensures all employee files are properly maintained and secure according to JCAHO standards
  IPP/CBL/P&P/TB
  Audit files by Coordinator
  Maintains attendance cards and documentation. Advises manager/Business Office Coordinator and coaches employee according to standards
  Audit by coordinator
  Coordinates department time cards for timely submission and follows up on variances (payroll corrective action).
  Yes
  No

Knowledge, Skills, and Abilities

• Knowledge of benefits, covered services, billing, and reimbursement procedures of all payor types, as well as working knowledge of the legal aspects of collection procedures, ICD-9 codes, national revenue codes, CPT codes, UB92 billing, medical terminology, JCAHO, Title XX II, and PSDA.
• Experience and knowledge of on-line patient accounting/registration systems with emphasis on the IDX hospital system.
• Demonstrated leadership experience and/or special projects motivating a group of people.
• Knowledge of and experience with Word Perfect, Excel and Power Point.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class