Patient Access Supervisor - Emergency Services | Patient Access | Day | Full-Time

The Patient Access Supervisor – Emergency Services provides leadership and oversight of all Patient Access operations within the Emergency Department. Reporting to the Patient Access Operations Manager, this role is responsible for ensuring timely, accurate, and efficient patient registration, insurance verification, financial clearance, patient identification, and point-of-service collections while supporting a positive patient experience and optimal patient throughput.

The Supervisor leads the daily operations of the Emergency Department Patient Access team, ensuring compliance with regulatory requirements, organizational policies, and revenue cycle standards. This position provides operational leadership through staff development, scheduling, performance management, quality monitoring, and continuous process improvement while partnering closely with Emergency Department leadership, nursing, physicians, Case Management, and Revenue Cycle teams. This position supports 24/7 Emergency Department operations and is expected to respond to operational needs as required.

• Supervise the daily operations of Emergency Department Patient Access staff, ensuring timely, accurate, and efficient registration and financial clearance processes.
• Ensure compliance with EMTALA regulations, patient identification standards, insurance verification, medical necessity requirements, and organizational registration policies.
• Promote efficient patient throughput by monitoring registration workflows and collaborating with Emergency Department leadership to remove barriers to care.
• Oversee registration accuracy, documentation quality, insurance verification, point-of-service collections, and patient estimates when applicable.
• Manage staffing schedules, payroll review, attendance, and departmental coverage to support 24/7 Emergency Department operations.
• Recruit, train, coach, mentor, and evaluate staff while promoting accountability, engagement, teamwork, and exceptional customer service.
• Monitor departmental quality metrics, registration accuracy, productivity, patient satisfaction, and revenue cycle performance.
• Collaborate with Emergency Department leadership, Nursing, Case Management, Security, Revenue Cycle, and other hospital departments to improve operational efficiency and the patient experience.
• Lead workflow improvements, standardize best practices, and implement process improvements that enhance patient flow, operational efficiency, compliance, and financial performance.
• Communicate departmental updates, policy changes, regulatory requirements, and system enhancements to staff.
• Perform other duties as assigned.

Education

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred

Experience

• Five (5) years of Patient Access, Emergency Department registration, hospital registration, or healthcare revenue cycle experience required.
• One (1) to two (2) years of supervisory or leadership experience preferred.