Patient Access Supervisor

Job Purpose:

• The Patient Access Supervisor at Crescent Community Health Center is responsible for overseeing and enhancing the patient access and registration processes to ensure a seamless and positive experience for all patients. This role involves managing the front-end operations of the revenue cycle, supervising staff, and ensuring compliance with healthcare regulations and standards.

Key Responsibilities:

• Supervise and coordinate daily operations of patient access, registration, and scheduling to ensure efficient and effective service delivery.
• Monitor and enhance patient experience by implementing customer service standards and resolving any issues or complaints promptly.
• Train, mentor, and evaluate staff performance, fostering a team-oriented environment to achieve departmental goals.
• Collaborate with healthcare providers and administrative staff to streamline processes and improve patient flow and satisfaction.
• Oversee and ensure the accuracy of data capture for billing, quality, and UDS reporting, maintaining compliance with HIPAA and other regulatory requirements.
• Utilize electronic health record and practice management systems, such as Epic/OCHIN, to manage patient information and workflows effectively.
• Develop and implement strategies to improve patient access and reduce wait times, enhancing overall patient satisfaction.
• Support the implementation of patient portal workflows, such as MyChart, to facilitate patient engagement and communication.
• Analyze and report on key performance indicators to identify areas for improvement and implement corrective actions as needed.
• Stay informed about healthcare industry trends and best practices to ensure the center remains competitive and compliant with regulations.

Required Education:

• High school diploma or GED required

Preferred Education:

• Associate's degree in healthcare administration, business, or a related field preferred

Required Experience:

• Three to five years of patient access, registration, scheduling, revenue cycle front-end, or healthcare operations experience required

Preferred Experience:

• At least one to two years of lead, supervisory, or team coordination experience preferred
• Experience in an FQHC, community health center, ambulatory clinic, or other safety-net setting strongly preferred

Required Skills and Abilities:

• Familiarity with electronic health record and practice management systems, preferably Epic/OCHIN, and patient portal workflows such as MyChart
• Understanding of HIPAA, customer service standards, and the importance of accurate data capture to support billing, quality, and UDS reporting

Preferred Skills and Abilities:

• Bilingual skills preferred based on patient population served
• Knowledge of Medicaid, Medicare, commercial insurance, uninsured workflows, and sliding fee discount program processes preferred