Administrative Skills, Calendar Management, Customer Support/Service, Demographics, Dental Insurance, Detail Oriented, Healthcare, Healthcare Customer Service, High School Diploma, Hospital, Industry Standards, Insurance, Medical Imaging, Medical Office, Medical Record System, Medical Records, Medical Terminology, Multitasking, Organizational Skills, Patient Admissions, Patient Confidentiality, Patient Registration, Reimbursement, Retirement Plan, Support Documentation, Team Player, Time Management, Vision Plan
The Staff Pad has partnered with a renowned hospital in Helena, MT with a vision to be the gold standard for healthcare and we are looking for experienced Patient Access Specialists to play a key role in creating a welcoming, seamless experience for patients.
Available Opportunities & Schedule:
- Diagnostic Imaging - Monday–Friday | 11:30 AM – 6:30 PM
- Clinic Registration - Full time and variable shift roles available
What You’ll Do
Key Responsibilities
- Greet and assist patients in person and over the phone & Serve as the first point of contact
- Register patients, schedule appointments, manage referrals and prior authorizations
- Utilizing healthcare scheduling systems and templates accurately and efficiently
- Provide appointment instructions and answer basic patient questions
- Verify insurance coverage and eligibility
- Collect and update patient demographic, insurance, and payment information
- Review and maintain accurate provider schedules and patient flow
- Use electronic health record (EHR) systems to document and update patient records
- Coordinate with providers, care teams, and external offices to ensure timely access to care
- Maintain accurate documentation to support reimbursement
- Deliver excellent customer service while protecting patient confidentiality
- Assists with general office duties and coordinates with patients, provider offices, and care teams to schedule appointments accurately
What We Are Looking For
Qualifications
- High School Diploma, GED, or HiSET equivalent preferred
- 1–2 years of hospital admissions or medical office experience
- Experience in healthcare scheduling or customer service
Required Skills
- Strong customer service, communication, organizational & multi-tasking skills
- Knowledge of medical terminology & ability to work independently with minimal supervision
- Ability to manage multiple interruptions while maintaining accuracy
- Strong attention to detail, professionalism, honesty, integrity, and confidentiality
What You Can Expect:
Benefits:
- Competitive Compensation
- Medical, Dental, Vision Insurance
- Long & Short-Term Disability Coverage, HSA& FSA Options
- Generous PTO, Vacation days, holidays & sick leave
- Tuition Assistance & Reimbursement
- 403(b) Retirement Plan with 3% employer match
- Cafeteria, Health Club Membership & Affordable Child Care
- Success Share Payout
Compensation is reviewed annually to remain competitive with industry standards.
If you enjoy helping people, staying organized, and providing outstanding customer service in a collaborative healthcare environment, this is a great opportunity to make a direct impact on the patient experience while building a rewarding career. We'd love to hear from you!