Patient Access Services Rep/UKHC

Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC Requisition Number RE54689 Working Title Patient Access Services Representative Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Shift

Thurs, Fri, Sun 6:45a-7:15p, 36 worked hours per week (three 12.5s). Some holidays required. Position may be eligible for shift and weekend differentials.

Job Summary

Who is UK Healthcare? We are a Health Care system that puts our people first: We treat you as the individual you are, that's what makes us who we are We work in a team environment, where there is a sense of community pride within the team. We are proud of our people who make an impact on our community Our working environment in our Health System is unique: The UK Albert B Chandler Hospital is the #1 ranked hospital in Kentucky for the last seven years Our work is meaningful, crossing every aspect of health care We offer competitive pay and rich benefits We offer highly valued professional development opportunities such as our Employee Education program Join the team at UK Healthcare today and make a generational impact in making a healthier Kentucky! The Patient Access Representative is responsible for providing patient arrivals patient registration resolution of patient complaints collection and verification of demographic information and insurance/payer source information and correction of registration errors collection of patient-responsibility payments at time of service (copays, co-insurance, self-pay estimates) maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. The ideal Candidate: Has the ability to perform their work in a fast-paced environment. Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families. If you are interested in this growth opportunity, apply today!

Candidates must have a clean drug screen, including medical marijuana, in order to qualify for the position

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No Preferred Education/Experience

4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

Deadline to Apply 06/11/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.

• None

• More than 0, up through 1 year

• More than 1 year, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • Do you have training and/or experience registering patients in Epic?

• Yes

• No

• • Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).

• None

• More than 0, up through 20

• More than 21, up through 40

• More than 41, up through 60

• More than 61, up through 80

• More than 81

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter