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Patient Access Representative

Northern NV HIV Outpatient PR

Reno, NV

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JOB DETAILS
SALARY
$20–$24.50 Per Hour
SKILLS
Administrative Skills, Behavioral Health, Co-Payments, Communication Skills, Computer Skills, Cross-Functional, Customer Support/Service, Documentation, English Language, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Providers, Insurance, Managed Care, Medicaid, Medical Office, Medicare, Multilingual, Plan Meetings, Spanish Language, Time Management
LOCATION
Reno, NV
POSTED
2 days ago
**POSITION:** Patient Access Representative **SCHEDULE:** Full Time **LOCATION**: Reno, NV 89503 **SALARY:** $20- $24.50 per hour **TO APPLY:** **Direct Link:**https://apply.appone.com/job/6a2847d8376a89bd98af0f3e **Careers Page -** https://www.nnhopes.org/about/careers/ **Please note, employers may close jobs on the website at any time.** **SUMMARY:** To act as a key liaison between patients and healthcare providers, ensuring seamless access to services, clear communication, and support that advances HOPES mission of enhancing patient health and well-being. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. **MINIMUM/PREFERRED REQUIREMENTS:** High School Diploma, GED, or equivalent work experience required. Bilingual in English and Spanish required. Demonstrated customer service skills in a healthcare or service environment required. Ability to maintain confidentiality and comply with HIPAA and organizational policies required. Ability to work independently and collaboratively within a multidisciplinary healthcare team required. Computer literacy required. Experience in healthcare; medical office operations preferred. Insurance verification knowledge preferred. Familiarity with health insurance eligibility process, coverage verification, and in-network/out-network benefits preferred. Prior work with Medicaid, Medicare, commercial insurance plans, and managed care organizations preferred. Prior experience with diverse populations preferred. * Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility. **JOB RESPONSIBILITIES/DUTIES: ** This position delivers excellent customer service by coordinating patient appointments, verifying insurance, collecting copays, and scanning documentation to ensure timely and effective care. It supports the healthcare team through clear communication and administrative assistance, enhancing the overall patient experience. Listen actively to patients needs and provide clear, concise information. Engage with visitors, patients, vendors, and co-workers professionally. Handle incoming calls promptly, professionally, and efficiently.

About the Company

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Northern NV HIV Outpatient PR