Co-Payments, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Electronic Medical Records, Epic Systems, Health Insurance, Healthcare, Home Care, Hospital, Insurance, Medical Terminology, Microsoft Office, Nonprofit, Nursing, Outpatient Care, Patient Registration, Primary Care, Scholarship, Team Player, Telephone Skills
Overview
RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.
RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.
We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.
RiverView is an Equal Employment Opportunity employer.
Responsibilities
Patient Access Representative (PAR)
Schedule: Full-Time (.8 fte) - 64 hours per pay period - Admitting shift 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts Work schedule: Monday thru Friday (8:00am-4:30pm)
Pay Range: $20.06 - $28.08 (D.O.E - dependent upon experience)
Job Status: Non-Exempt/Hourly, benefitted position
River View Health has an opening for a full time (64 hours every 2 weeks) Patient Access Representative. This position would cover the 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts.
The Patient Access Representative:
- Answers phones and schedules patients.
- Perform all duties related to the pre-registration, registration, and financial clearance processes for all patients.
- Greets and registers patients while collecting and accurately entering all information required for visit.
- Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
- Performs insurance verification either real time or manual verification for eligibility.
- Performs point of service, collection of co-pays and other patient liability..
- Obtains signatures for all necessary documents.
- Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
- This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.
Qualifications
Required:
- Minimum two (2) years of customer service experience
- Ability to sit, stand or walk for long periods of time
Preferred:
- Experience in health care setting
- Proficiency with Microsoft Office
- 1+ years of experience in a Patient Access setting
- 1+ years of experience with an Electronic Medical Record such as Epic
- Basic knowledge of medical terminology and medical insurance
Competencies:
- Ensure accurate data entry for patient registration and scheduling
- Ability to work effectively in a team environment