Patient Access Representative

Area of Interest Patient Services

FTE: 1.0 Hours per pay period: 1.0

Department: Patient Access Shift: Monday-Thursday 11:30pm-8:00am alternating weekend 5:30pm-2:00am alternating holidays 6:30pm-7:00am Job ID: 179651

Overview Patient Access Representative Marshalltown Hospital Shift: Monday-Thursday 11:30pm-8:00am alternating weekend 5:30pm-2:00am alternating holidays 6:30pm-7:00am

We are seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Why UnityPoint Health

At UnityPoint Health, you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.

Here are just a few of the benefits we offer:

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance for your four-legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement to help further your career
• Adoption assistance to help you grow your family

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally, take accurate messages.
• Educate patients on financial obligations, including point of service (POS) collections and estimates.
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow.
• Refer patients who need financial assistance with their clinical/hospital bills to a Financial Advocate.
• Schedule walk-in procedures and collaborate with central scheduling regarding other needs.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: At least two years of customer service or healthcare-related experience is preferred.