Patient Access Representative | Guest Services | PRN

Sanford Health

Bismarck, ND

JOB DETAILS
SKILLS
Calendar Management, Co-Payments, Customer Support/Service, Financial Management, Health Information Management, Healthcare Customer Service, Hospitality and Tourism, Insurance Claims, Language Interpreter, Medical Office, Medical Records, Medical Terminology, Medicine, Nonprofit, Nursing, Plan Meetings, Problem Solving Skills, Support Documentation, Team Player
LOCATION
Bismarck, ND
POSTED
30+ days ago

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility

Bismarck Clinic

Location

Bismarck ND

Address

222 N 7th St Bismarck ND 58501 USA

Shift

Varies

Job Schedule

PRN

Weekly Hours

Varies

Starting Rate

16.25 - 23.00

Department Details

If you are looking for a fun and exciting place to work where you can advance your career or supplement your income Patient Access Management is for you.

You will cover shifts when staff are out due to illness or on PTO also flexible hours.

This would include helping on weekends as needed and possibly holidays. We offer an overnight differential if you chose to cover an overnight shift as well as weekend differential and holiday pay. Any hours worked over 40 each week is eligible for overtime also.

Join our team

Job Summary

Join our Sanford Patient Access Family and Grow the Good As a Patient Access Representative your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

REGISTRATION

  • Greet patients & verifies demographics

  • Creating scanning & routing documents or electronic forms

  • Inform patients what the document is & capture signatures on necessary paperwork

  • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

  • Collects co-payments pre-payments and payments on account balances

  • May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

  • Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule

  • Obtain and coordinate referrals & conduct pre-authorization

  • Arrange interpreter services

  • Check patients inout

  • Operate multi-line phone

  • May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

  • Preparation & coordination of charts

  • Organize supporting provider documents

  • Initiation & collaboration of patient financial assistance

  • Track patient visits & health information management on patient accounts

  • Compile distribute administer and score assessments

  • Coordination of Telemed appointments

  • Reminder calls for appointments

  • Hospital admission

  • Office duties such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience preferably in a medical office setting.

Medical terminology helpful customer service skills essential.

Six months customer service experience desired.

May require BLS for certain locations andor settings.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility a variety of benefits include health insurance dental insurance vision insurance life insurance a 401k retirement plan worklife balance benefits and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards visit httpssanfordcareers.combenefits .

Sanford is an EEOAA Employer MFDisabilityVet. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1-877-673-0854 or send an email to talentsanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number

R-0253105

Job Function

Revenue Cycle

Featured

No

About the Company

S

Sanford Health