Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility Sanford Broadway Med Bld Location Fargo ND Address 736 Broadway N Fargo ND 58102 USA Shift 8 Hours - Day Shifts Job Schedule Full time Weekly Hours 40.00 Salary Range 16.25 - 23.00 Department Details Float position for CardiologyPulmonaryRadiology areas. Will be floating between these teams and providing coverage. Job Summary Join our Sanford Patient Access Family and Grow the Good As a Patient Access Representative your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. REGISTRATION - Greet patients & verifies demographics - Creating scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments pre-payments and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients inout - Operate multi-line phone - May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile distribute administer and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties such as make copies or send faxes In a scheduling role the Patient Access Representative schedules patientresident appointments and procedures obtains and coordinates referrals conducts pre-authorization arranges interpreter services checks patientsresidents inout and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patientsresidents needs. May coordinate provider schedule resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location may serve as a switchboard operator calling codes and paging providers. Based on setting additional duties may include preparation and coordination of charts organizing supporting provider documents discussing pre-payment responsibilities initiation and collaboration of patientresident financial assistance prior authorization track patientresident visits health information management on patientresident accounts work on weekly and monthly reports compiling distributing administering and scoring of assessments coordination of Telemed appointments provider and schedule maintenance charge entrybilling and charge verification reminder calls for appointments hospital admission make copies send faxes and order supplies. In all settings the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience preferably in a medical office setting. Medical terminology helpful customer service skills essential. Six months customer service experience desired. May require BLS for certain locations andor settings. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility a variety of benefits include health insurance dental insurance vision insurance life insurance a 401k retirement plan worklife balance benefits and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards visit httpssanfordcareers.combenefits . Sanford is an EEOAA Employer MFDisabilityVet. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1-877-673-0854 or send an email to talentsanfordhealth.org . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number R-0216633 Job Function Revenue Cycle Featured No