Communication Skills, Computer Skills, Copying Machines, Customer Support/Service, Detail Oriented, Documentation, Family Medicine, Fax Machines, High School Diploma, Hospital, Information Technology & Information Systems, Interpersonal Skills, Medical Record System, Medical Records, Microsoft Office, Microsoft Outlook, Multilingual, Patient Admissions, Patient Registration, Spanish Language, Time Management
The Family Medicine Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle.
What You'll Do:
- Greets all patients in a courteous and timely manner.
- Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary. This includes concise documentation in the EHR system.
- Enters and/or updates patient information in computerized hospital information systems.
- Accurately creates tasks in EHR according to clinic protocols and works both Tasks lists and Work lists.
Who You Are:
- Excellent communicator
- Detail oriented
- Good interpersonal skills
- Strong customer service skills
Qualifications:
- High school diploma or equivalent required, Associates degree preferred.
- Bilingual in Spanish strongly preferred.
- One year experience as a Receptionist preferred.
- Good telephone etiquette.
- Computer skills required: Competent with Microsoft Office and Outlook.
- Previous use of multi-line phones, fax and copy machine(s) preferred.
Job Information:
- Full-time, day shifts including weekends.
- Starting wage $22.11 to $26.80 based on qualifications.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.