Job Description Summary
The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high-level customer service while facilitating accurate and timely completion of registration, verifying, and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available, insurance, self-pay, agency, and patient insurance information. This role works with patients to set up payment arrangements and to arrange apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries.
MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more.
Entity: Medical University Hospital Authority MUHA Worker Type: Employee Worker Sub-Type: Temporary Cost Center: CC000451 CHS - Guest Services Pay Rate Type: Hourly Pay Grade: Health-20 Scheduled Weekly Hours: 12 Work Shift: Evening United States of America
Job Description
Minimum Education and Experience: High school diploma or equivalent GED with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.
Description
1.1 FY24 Performs Pre-Registration and Registration Process a. Calls to obtain demographic financial information via telephone or face-to-face interview prior to day of admit for service. b. Able to pre-register in the registration system by pulling DAR, various scheduling systems Epic. c. Able to pull schedule as needed. d. Process complete registrations in the required systems. e. Must have a thorough knowledge of the hospital registration system, including knowledge and use of peripheral equipment, fax, copier, printers, downtime scanning system.
Average of registrations per hour per month Scale 5 mentor >3.4 consistent 2.2 - 3.4 inconsistent <2.2
1.2 FY24 Our Day Complete all required Our Day training modules assigned by department supervisor. Edit All modules must be in completed status by assigned date.
1.3 FY24 MSP Audit Must complete MSQ on all Medicare patients to be compliant with CMS prior to discharge. Edit Average Monthly Audit Score Scale 5 mentor >96 3 consistent 95 1 inconsistent <9
1.4 FY24 Registration Quality Users are required to complete specific information with the proper format during the registration process. Any incomplete data generated from the registration process will need to be updated within 8 hours of admission. Edit Monthly 5 mentor >70 3 consistent 55-65 1 inconsistent <5
Physical Requirements
NOTE: The following descriptions are applicable to this section:
Ability to perform job functions while standing. Frequent Ability to perform job functions while sitting. Frequent Ability to perform job functions while walking. Frequent Ability to climb stairs. Infrequent Ability to work indoors. Continuous Ability to work from elevated areas. Frequent Ability to work in confined, cramped spaces. Infrequent Ability to perform job functions from kneeling positions. Infrequent Ability to bend at the waist. Infrequent Ability to squat and perform job functions. Frequent Ability to perform repetitive motions with hands, wrists, elbows, and shoulders. Frequent Ability to reach in all directions. Frequent Possess good finger dexterity. Continuous Ability to fully use both legs. Continuous Ability to fully use both hands, arms. Continuous Ability to lift and carry 15 lbs. unassisted. Infrequent Ability to lift, lower objects 15 lbs. from floor to 36 inches unassisted. Infrequent Ability to lift from 36 inches to overhead 15 lbs. Infrequent Ability to maintain 20/40 vision corrected in one eye or with both eyes. Continuous Ability to see and recognize objects close at hand or at a distance. Continuous Ability to match or discriminate between colors. Continuous Ability to determine distance, relationship between objects, depth perception. Continuous Ability to maintain hearing acuity with correction. Continuous Ability to perform gross motor functions with frequent fine motor movements. Continuous Ability to work in a latex-safe environment. Continuous Ability to maintain tactile sensory functions. Frequent Ability to maintain good olfactory sensory function. Frequent Ability to be qualified physically for respirator use initially and as required. Continuous
If you like working with energetic, enthusiastic individuals, you will enjoy your career with us.
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion, or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family, or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.
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