Patient Access Representative | Annex Building | 40 hrs/wk

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility Information

Annex Building Location: Fargo, ND Address: 415 3rd Ave N, Fargo, ND 58102, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.25 - $23.00

Department Details

Our team is fast-paced and dynamic, scheduling Radiology Exams for multiple departments including:

• MRI
• CT
• Nuclear Medicine
• Ultrasound
• Mammography
• General Radiology Medical terminology is preferred. Scheduling hours are from 8:00 a.m. to 5:00 p.m. No weekends or Holidays.

Job Summary

Join our Sanford Patient Access Family and Grow the Good

As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Responsibilities

REGISTRATION

• Greet patients & verifies demographics
• Creating scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments pre-payments and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients inout
• Operate multi-line phone
• May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile distribute administer and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience preferably in a medical office setting
• Medical terminology helpful, customer service skills essential
• Six months customer service experience desired
• May require BLS for certain locations and/or settings

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• A 401(k) retirement plan
• Work-life balance benefits
• A generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0251598 Job Function: Revenue Cycle Featured: No