Patient Access Rep. II

Wheeler Staffing Partners

Chattanooga, TN

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JOB DETAILS

SALARY

$18

SKILLS

Administrative Skills, Calendar Management, Clinical Support, Communication Skills, Computer Skills, Computer Workstations, Customer Relations, Customer Support/Service, Demographics, Documentation, Emergency Care, File Maintenance, Financial Management, Health Insurance, Health Maintenance, Healthcare, High School Diploma, Hospital, Information Technology & Information Systems, Information/Data Security (InfoSec), Lift/Move 25 Pounds, Maintain Compliance, Medical Diagnosis, Medical Office, Medical Records, Medical Terminology, Medical Treatment, Microsoft Office, Microsoft Product Family, Multitasking, Patient Admissions, Patient Education, Patient Follow-up, Patient Registration, Presentation/Verbal Skills, Procedure Development, Reconciliation, Regulatory Requirements, Team Player, Third-Party Payer, Typing, User Interface/Experience (UI/UX), Writing Skills

LOCATION

Chattanooga, TN

POSTED

6 days ago

Patient Access Representative II

Location: Chattanooga, TN
Employment Type: Contract | Through October 2026
Openings: 4
Work Environment: Hospital Setting
Pay Rate: $18.00/hour
Shift Availability: Varying Schedules

Position Overview

Wheeler Staffing Partners is seeking compassionate and customer-focused Patient Access Representatives for contract opportunities in Chattanooga, TN through October 2026. This position supports patient registration, admissions, scheduling, and front-end hospital operations within a fast-paced healthcare environment.

Candidates must be comfortable working in high-pressure settings, including Emergency Department environments where visible trauma and stressful patient situations may occur. The ideal candidate demonstrates professionalism, empathy, strong customer service skills, and the ability to maintain accuracy in fast-paced clinical environments.

Key Responsibilities

Patient Registration & Customer Service

Greet patients and visitors while providing exceptional customer service
Complete patient registration and obtain complete and accurate demographic information
Support patient admissions, pre-admissions, discharge processes, and reception functions
Explain and obtain required patient and hospital forms including consents and documentation
Create, organize, and maintain patient files and records
Scan and maintain protected health information documentation accurately

Scheduling & Administrative Support

Schedule patient appointments and diagnostic procedures as needed
Enter and maintain scheduling information within system platforms
Provide appointment instructions and communicate scheduling details to patients
Support departmental workflow and administrative functions

Insurance Verification & Financial Responsibilities

Verify insurance eligibility, benefits, and authorization requirements
Assist with financial clearance activities and work queues
Educate patients regarding financial responsibilities and payment obligations
Collect payments utilizing approved compliance and collection procedures
Complete cash handling and reconciliation activities in accordance with established procedures
Support authorization and payer notification processes as required

Hospital Operations & Compliance

Review physician orders and medical terminology for accuracy
Maintain compliance with hospital procedures and regulatory requirements
Follow patient privacy standards and documentation protocols
Build collaborative relationships with patients, staff, and healthcare teams
Maintain professionalism and accuracy in stressful or high-volume situations

Required Qualifications

High School Diploma or GED required
Medical Terminology coursework required
Minimum typing speed of 35 words per minute
Strong computer skills including keyboarding and Microsoft Office products
Ability to navigate multiple software systems and applications
Customer service experience required
Strong verbal and written communication skills
Ability to work effectively in high-volume, fast-paced environments
Ability to maintain compassion and professionalism during stressful situations

Preferred Qualifications

01 year administrative experience within a medical office, hospital, health insurance, or related healthcare setting
Some college coursework preferred
Prior hospital or healthcare environment experience preferred
Understanding of insurance verification and third-party payer requirements preferred
Familiarity with healthcare compliance practices preferred
Experience supporting Emergency Department or patient access operations preferred

Work Environment

Hospital-based environment supporting patients and clinical staff
Exposure to high-stress healthcare situations including emergency settings
Ability to work around patients and active treatment areas
Fast-paced work environment requiring strong multitasking skills

Physical Requirements

Ability to sit at a computer workstation for extended periods
Frequent standing, walking, and movement throughout the facility
Ability to occasionally lift and carry up to 25 pounds
Ability to remain productive in active healthcare environments

Why Work with Wheeler Staffing Partners?

Wheeler Staffing Partners connects talented professionals with leading opportunities across multiple industries. We are committed to delivering a positive candidate experience and supporting employees throughout every stage of their assignment journey.

About the Company

Wheeler Staffing Partners

Wheeler Staffing Partners' (WSP) has outstanding client relationships providing consultants with access to some of the most desirable employment opportunities across the nation. Our experience, the solutions we provide, our business processes, and partnerships with our consultants and clients has made the company one of the most sought after placement firms for job seekers and companies of all sizes. WSP, provides all candidates with career opportunities, skill assessments, and interview consulting services and our clients with the candidates that meet their culture and skill set. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals to our RPO Service offerings, we create models to deliver a world-class service, with a sense of urgency and professionalism at the best price. Let us put our expertise and services to work for you!

COMPANY SIZE

50 to 99 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2014

WEBSITE

http://wheelersp.com/