Claims Management, Coaching, Data Collection, Data Processing, Demographics, Documentation, Electronic Medical Records, Hospital, Infection Control, Leadership, Onboarding, Organizational Skills, Performance Management, Policy Development, Procedure Development, Quality Assurance, Safety/Work Safety, Training/Teaching, Trend Analysis, Work From Home
Duties and Responsibilities
Remote Work Capable
Essential Functions:
- Manages Account and Claim Edit WQ's daily. Assists in completion of Patient WQ as needed.
- Comprehends registration and scheduling processes within the organization. Understands interview processes, data and demographic collection, and how the information is entered into the electronic medical record.
- Monitors staff based on specific department requirements and records results, as deemed appropriate, such as on a quality assurance form to provide feedback to staff members and supervisor. Each department has their own method of documentation.
- Assists with coaching when there is a need for improvement that is identified.
- Identifies trends and assists in providing education and training to improve the performance of the staff. Uses all resources available to obtain correct information as required.
- Responsible for monitoring HB Errors by Owning area to ensure ADT/Registration totals are meeting designated thresholds
- Serves as the department's Charge Person when supervisor or manager is absent
- Leads department projects
- Makes proactive recommendations in updating department resources and reference materials.
- Assists in reviewing departmental standard work on a quarterly basis to ensure accuracy.
- Attends meetings with QA leadership as requested.
- Responsible for the training/onboarding of new hires.
Common Expectations:
- Maintains appropriate standard work required for the department.
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Provides feedback to leadership regarding new hire's progress.